Holly Ward
Duncan
Summary
Dynamic Production Technician with a proven track record at Keurig DR Pepper, excelling in quality control and equipment calibration. Recognized for enhancing manufacturing efficiency and minimizing downtime through effective troubleshooting. Strong customer service skills developed as a Customer Service Clerk, ensuring client satisfaction and compliance with safety standards.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Logistics professional with solid history in ensuring timely and accurate mail delivery. Known for reliability and flexibility in adapting to changing schedules and demands. Focused on team collaboration and achieving optimal results through effective communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Production Technician
Kuerig DR Pepper
08.2025 - Current
- Operated and maintained production equipment to ensure efficient manufacturing processes.
- Monitored product quality and performed routine inspections to uphold safety standards.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Documented production data accurately for compliance and traceability purposes.
- Maintained clean and organized work environment to comply with company policies.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
Customer Service Clerk
License Bureau
04.2023 - 07.2025
- Processed customer applications for licenses and registrations efficiently.
- Provided accurate information regarding licensing procedures to clients.
- Assisted in resolving customer inquiries and complaints effectively.
- Maintained organized records of transactions and client interactions.
Supply Clerk, Patient Access Rep
Sharon Regional Hospital
01.2020 - 03.2023
- Maintained inventory accuracy through regular audits and reconciliations.
- Streamlined supply ordering process to reduce lead times and improve efficiency.
- Coordinated with vendors to ensure timely delivery of supplies and materials.
- Implemented best practices for stock organization, enhancing retrieval times.
- Facilitated patient check-in processes, ensuring accurate data collection and verification.
- Coordinated insurance verification and eligibility checks for diverse patient populations.
- Streamlined appointment scheduling through effective communication with patients and medical staff.
- Managed front desk operations, promoting efficiency and reducing wait times for patients.
Rural Carrier Associate
United States Postal Service, USPS
10.2000 - 05.2022
- Delivered mail and packages efficiently to designated rural routes.
- Ensured accurate distribution of postal services through meticulous sorting procedures.
- Maintained vehicle safety and readiness for daily delivery operations.
- Collaborated with team members to resolve customer inquiries and service issues.
Education
High School Diploma -
Champion High School
Warren, OHSkills
- Testing and troubleshooting
- Quality control
- Machine operation
- Equipment calibration
- Continuous improvement
- Data entry
- Materials handling
- Continuous improvement methodologies
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Reliability and punctuality
- Efficient delivery
- Safe driving
- Package handling
Timeline
Production Technician
Kuerig DR Pepper
08.2025 - Current
Customer Service Clerk
License Bureau
04.2023 - 07.2025
Supply Clerk, Patient Access Rep
Sharon Regional Hospital
01.2020 - 03.2023
Rural Carrier Associate
United States Postal Service, USPS
10.2000 - 05.2022
High School Diploma -
Champion High School