Brandon Cabrera
Green Sea
Summary
Dynamic professional with a proven track record at Cricket Wireless, excelling in customer service and team leadership. Recognized for driving sales through innovative merchandising in a positive environment. Adept at coaching new employees and enhancing customer satisfaction, ensuring operational excellence and a welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Cricket Wireless
02.2023 - 08.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify accessories.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Receptionist
Ocean Eleven Barbershop
03.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific Barbers
Education
High School Diploma -
Deland High School
DeLand, FL06-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Goal setting
- Retail operations
- Coaching and mentoring
- Product and service sales
Timeline
Assistant Manager
Cricket Wireless
02.2023 - 08.2025
Receptionist
Ocean Eleven Barbershop
03.2022 - 02.2023
High School Diploma -
Deland High School
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