Honesty Smalls
Sumter
Summary
Results-driven marketing professional with 3+ years of remote experience. Expertise in enhancing brand visibility, optimizing digital strategies, and executing successful marketing campaigns. Skilled in time management and organization, with a strong focus on issue resolution and team collaboration to ensure exceptional client support.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
SYKES
05.2024 - Current
- Owned customer issues and ensured timely resolution.
- Resolved customer complaints to enhance customer satisfaction and loyalty.
- Proactively addressed issues to reduce customer complaints and implement effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
CUSTOMER SERVICE REPRESENTATIVE
HGS - Hinduja Global Solutions
10.2019 - 11.2022
- Managed high-stress situations, maintaining professionalism while resolving disputes to ensure customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled escalated calls, achieving satisfactory resolutions that benefited both customers and the company.
- Responded to customer requests for products and services, providing accurate information to enhance customer experience.
CASHIER ASSISTANT
TJ Max
Columbia
05.2018 - 09.2019
- Processed both cash and card purchases and returns.
- Assisted customers by addressing inquiries and fulfilling requests to enhance shopping experience.
- Collaborated with customers and team members to resolve issues effectively.
- Processed cash and card transactions for purchases and returns, ensuring accuracy and efficiency.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Sumter High School
Sumter, South CarolinaSkills
- Customer service
- Sales techniques
- Problem resolution
- Active listening
- Communication strategies
- Critical thinking
- Data analysis
- Microsoft Excel
- Conflict resolution
Timeline
CUSTOMER SERVICE REPRESENTATIVE
SYKES
05.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
HGS - Hinduja Global Solutions
10.2019 - 11.2022
CASHIER ASSISTANT
TJ Max
05.2018 - 09.2019
High School Diploma -
Sumter High School