Hope Anderson
Hilton Head Island
Summary
Dynamic professional with lifeguard certification and a proven track record at Shore Beach Services. Skilled in effective problem-solving and customer service, I excelled in ensuring safety and satisfaction while proactively managing beach conditions. Enhancing patron experiences through relationship building and prompt emergency response.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lifeguard
Shore Beach Services
05.2023 - Current
- Monitored beach conditions to ensure safety of patrons and respond to emergencies.
- Enforced safety rules and regulations to maintain a secure environment for guests.
- Conducted regular surveillance of swimming areas, identifying potential hazards proactively.
- Provided first aid and CPR assistance during emergencies, ensuring prompt medical response.
Rental Attendant
Shore Beach Services
05.2023 - Current
- Set up various chair and umbrella rentals based on the amount of reservations for each location.
- Providing basic first aid and CPR skills to patrons on the beach.
- Exhibiting excellent customer service qualities too ensure each patron is satisfied with their rental experience.
- Handling money to ensure That cash on hand matches the reported amounts at days end.
Florist
Hy-Vee Floral
07.2016 - 02.2025
- Designed and arranged floral displays for various occasions, enhancing customer experience and satisfaction.
- Managed levels of flowers and supplies, ensuring freshness and availability for customers.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Developed custom floral arrangements tailored to client specifications, consistently meeting diverse customer needs.
- Managed daily opening and closing of florist shop to prepare for incoming customers.
Shift Manager
Freddy's Frozen Custard & Steakburgers
09.2021 - 10.2023
- Supervised daily operations to ensure quality and efficiency in service delivery.
- Trained and mentored staff, fostering a collaborative work environment.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Developed and maintained schedules, optimizing staff allocation for peak hours.
- Resolved customer issues swiftly, ensuring high retention rates and positive experiences.
- Monitored compliance with health and safety regulations, promoting a safe workplace culture.
- Analyzed operational workflows, identifying areas for increased efficiency and cost savings.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Bachelor of Science - Psychology
Iowa State University
Ames, IA12-2023
Bachelor of Arts - Criminal Justice
Iowa State University
Ames, IA12-2023
Skills
- Effective problem-solver
- Lifeguard certification
- Customer service
- Teamwork and collaboration
- Time management
- Relationship building
Certification
- First Aid/CPR Certified
Timeline
Lifeguard
Shore Beach Services
05.2023 - Current
Rental Attendant
Shore Beach Services
05.2023 - Current
Shift Manager
Freddy's Frozen Custard & Steakburgers
09.2021 - 10.2023
Florist
Hy-Vee Floral
07.2016 - 02.2025
Bachelor of Science - Psychology
Iowa State University
Bachelor of Arts - Criminal Justice
Iowa State University