Hope Roman
Boiling Springs,sc
Summary
Professional Patient Coordinator with strong focus on patient care and administrative efficiency. Adept at coordinating complex schedules, managing patient interactions, and ensuring smooth clinic operations. Known for fostering team collaboration and adaptability to changing needs, while consistently delivering results. Skilled in communication, problem-solving, and maintaining high standards in healthcare setting.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Spartanburg Regional Medical Center
08.2019 - 05.2022
- Patient care, bedside assistance, Reception work including multi-line phone system
- Checking patients Vitals and Document for RN
- Basic Life support and RQI
- Documentation via epic
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- 4 Years experience working on a Med/Surge Unit
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Receptionist
Spartanburg Regional Administrative Services
01.2022 - 03.2022
- Answer multi-line Phone system
- Direct packages, guests and employees to designated areas
- Computer skills, email, word, Excel
- Customer service
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Worked this position while on light duty
Certified Nursing Assistant
Lake Emory Post Acute Care
01.2018 - 07.2019
- Multi tasking
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma -
High Point Academy
06.2018
Certified Nursing Assistant -
Person Vue
05.2019
Skills
- Time management
- Scheduling appointments
- Office administration
- Multi-line telephone operation
- Document management
Timeline
Receptionist
Spartanburg Regional Administrative Services
01.2022 - 03.2022
Patient Care Technician
Spartanburg Regional Medical Center
08.2019 - 05.2022
Certified Nursing Assistant
Lake Emory Post Acute Care
01.2018 - 07.2019
High School Diploma -
High Point Academy
Certified Nursing Assistant -
Person Vue
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