Huma Khan
Summerville
Summary
Enthusiastic and detail-oriented professional with over 20 years of experience resolving client inquiries and de-escalating complex issues. Eager to leverage a strong background in advanced communication, problem-solving to deliver exceptional service and strengthen client relationships.
Overview
8
8
years of professional experience
Work History
Patient Experience Coordinator
Aspen Dental
Summersville
11.2023 - Current
- Coordinated patient appointments and managed scheduling for dental services.
- Maintained accurate patient records using practice management software systems.
- Supported training sessions for new team members on patient care protocols.
- Prepared detailed treatment plans, summarizing findings and recommendations for patients.
- Managed multi-line phone system, directing calls to appropriate departments.
Hairstylist
Drybar Holdings
Indianapolis
01.2022 - 10.2023
- Styled hair using various techniques to enhance client satisfaction.
- Delivered exceptional customer service, contributing to a positive salon atmosphere.
- Developed strong relationships with clients to encourage repeat business.
- Recommended tailored treatment and styling products to address clients' specific concerns.
Esthetician
Hand And Stone Massage And Spa
Portland
07.2020 - 06.2021
- Performed a variety of facial treatments using high-quality products and techniques.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Collaborated with team members to enhance client experiences and service offerings.
Esthetician
Organic To Green
Santa Monica
01.2018 - 03.2020
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Educated clients on makeup application techniques, enhancing their confidence and personal style.
- Sold salon-exclusive skin care products, driving service upgrades and increasing overall sales.
- Developed brand awareness by demonstrating product knowledge and engaging clients in product benefits.
- Managed appointment scheduling and maintained accurate client records for follow-ups.
Education
Associate of Applied Science -
El Camino College
Torrance, CA07-2002
Cosmetology - Hairstyling And Esthetics
Aveda Institute
Westwood, CA06-2012
Skills
- Client education
- Effective communication
- Attention to detail
- Time management
- Multitasking Abilities
- Problem solving
Timeline
Patient Experience Coordinator
Aspen Dental
11.2023 - Current
Hairstylist
Drybar Holdings
01.2022 - 10.2023
Esthetician
Hand And Stone Massage And Spa
07.2020 - 06.2021
Esthetician
Organic To Green
01.2018 - 03.2020
Associate of Applied Science -
El Camino College
Cosmetology - Hairstyling And Esthetics
Aveda Institute