HUNTER BROADWATER
AYNOR
Summary
Consumer Loan Officer with a strong background in community banking, handling consumer lending, deposit account services, and customer financial guidance. Experienced in originating and underwriting loans, reviewing credit and income and helping customers select banking solutions that support their financial goals.
Overview
5
5
years of professional experience
Work History
Loan Officer
Anderson Brothers Bank
06.2022 - Current
- Evaluated loan applications to determine creditworthiness and compliance with lending policies.
- Developed customized loan solutions to meet individual client needs and financial goals.
- Consumer loan Origination & Underwriting
- Conducted thorough financial analysis using proprietary software to assess borrower risk levels.
- Preparing Loan Documentation
- Deposit Account Services & Financial Product Knowledge
- Customer Service & Relationship Management
- Cross-Selling Banking Solutions
- Decision-Making & Problem Resolution
- Excellent Written & Verbal Communication
- Confidentiality & Data Accuracy
- Strengthen community banking relationships by building trust, providing financial guidance, and serving as a resource for responsible credit and banking education.
- Streamlined application processing procedures, improving turnaround times for loan approvals.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Call Center Representative
ANDERSON BROTHERS BANK
04.2021 - Current
- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to enhance user experience.
- Documented interactions in CRM system, maintaining accurate and detailed records for follow-up actions.
- Trained new employees on call handling procedures and best practices for customer engagement.
- Led efforts to improve customer retention strategies through proactive outreach and relationship building.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
CONWAY HIGH SCHOOL
Conway, SCDiploma -
SOUTH CAROLINA BANKING ASSOCIATION
Columbia, SC07-2026
Skills
- Loan origination
- Financial analysis
- Underwriting practices
- Credit assessment
- Financial Analysis & Debt-to-income Evaluation
- Customer Service & Relationship Management
- Confidential Handling of sensitive financial information
- Decision-making & Problem Resolution
- Consultative Financial Guidance & Cross-Selling
- Deposit account services & Product Knowledge
- Microsoft word, excel, and outlook/email Communication
- Loan servicing
- Consumer lending
Accomplishments
Accomplished Consumer Loan Officer with a proven record of maintaining a $10M plus Consumer Loan Portfolio, completing leadership of Conway SC to enhance my leadership skills, and serving customers with integrity and financial expertise. Class A CDL holder with a strong commitment to community engagement and professional excellence. Currently just completed my second year of three at the Distinguished "South Carolina Banking Association" located in Columbia South Carolina.
Timeline
Loan Officer
Anderson Brothers Bank
06.2022 - Current
Call Center Representative
ANDERSON BROTHERS BANK
04.2021 - Current
High School Diploma -
CONWAY HIGH SCHOOL
Diploma -
SOUTH CAROLINA BANKING ASSOCIATION