Ian Mallard
Aiken
Summary
Dynamic professional with a strong background as an Indirect Fire Infantryman in the Army National Guard, skilled in combat lifesaving and technical support. Proven ability to enhance team readiness and optimize operational efficiency through effective communication and quality management. Adept at diagnosing and resolving complex issues, ensuring high standards of performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Indirect Fire Infantryman
Army National Gaurd
05.2023 - Current
- Operated advanced artillery systems to ensure precision targeting during exercises and missions.
- Coordinated with team members to establish effective communication protocols in high-pressure environments.
- Conducted thorough inspections of equipment, identifying and resolving maintenance issues proactively.
- Trained junior infantrymen on operational procedures and safety measures, enhancing team readiness.
- Developed situational awareness strategies that enhanced decision-making under stress and uncertainty.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Analyzed terrain and weather conditions to optimize firing solutions for successful mission outcomes.
Master Grill Operator
Waffle House Restaurant
08.2024 - 01.2025
- Operated commercial grills to prepare high-quality meals efficiently.
- Monitored food safety standards and maintained cleanliness of grilling stations.
- Assisted in training new team members on grill operation techniques and safety protocols.
- Collaborated with kitchen staff to ensure timely meal delivery during peak hours.
- Implemented proper cooking methods to enhance flavor and presentation of grilled items.
- Adapted quickly to changing menu items and customer preferences during service periods.
- Maintained inventory of grilling supplies, ensuring availability for daily operations.
Manager in Training
84 Lumber
03.2024 - 12.2024
- Assisted in training new staff on operational procedures and customer service standards.
- Supported inventory management by tracking stock levels and coordinating replenishment orders.
- Collaborated with team members to enhance store layout for improved customer experience.
- Implemented daily cash handling procedures to ensure accuracy and accountability.
- Engaged customers to provide product information and resolve inquiries effectively.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Computer Repair Technician
Global Technology Services
07.2022 - 12.2022
- Diagnosed hardware and software issues, providing effective solutions for customer satisfaction.
- Repaired and upgraded computer components, ensuring optimal performance and reliability.
- Performed routine maintenance on systems to prolong lifespan
- Maintained inventory of spare parts, streamlining repair processes and reducing downtime.
- Documented repair procedures and outcomes to improve future service efficiency.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
Quality Control Intern
IMS: Gear
10.2021 - 05.2022
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Assisted in documenting and reporting quality issues for continuous improvement processes.
- Utilized inspection tools to identify defects and assess product quality effectively.
- Collaborated with team members to implement corrective actions for identified non-conformities.
- Supported internal audits by preparing necessary documentation and evidence of compliance.
- Evaluated supplier performance through audits and scorecards, fostering strong relationships based on mutual accountability for product quality.
Education
Bachelor of Science - Cyber Security Engineering
Augusta University
Augusta, GA05-2029
High School Diploma -
Gainesville High School
Gainesville, GA05-2022
Skills
- Combat lifesaver
- Physical fitness
- Computer assembly
- Hardware and software installation
- Technical support
- System upgrades
- Electronics repair
- Software diagnostics
- Account management
- Technical skills
- Quality management
- Quality management systems
- Auditing techniques
Certification
- TCCC Training - 2024-2024
Timeline
Master Grill Operator
Waffle House Restaurant
08.2024 - 01.2025
Manager in Training
84 Lumber
03.2024 - 12.2024
Indirect Fire Infantryman
Army National Gaurd
05.2023 - Current
Computer Repair Technician
Global Technology Services
07.2022 - 12.2022
Quality Control Intern
IMS: Gear
10.2021 - 05.2022
Bachelor of Science - Cyber Security Engineering
Augusta University
High School Diploma -
Gainesville High School
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