Iliana Asberry
Summerville
Summary
Pet care professional with strong background in overseeing daily operations of dog daycare facility. Proven track record of managing teams and ensuring safety and well-being of animals. Valued for excellent problem-solving abilities, strong organizational skills, ability to enhance animal welfare through effective handling techniques, positive attitude, leadership, and exceptional communication skills.
Overview
6
6
years of professional experience
Work History
Cashier
Checkers Drive in
03.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service.
- Resolved customer complaints professionally.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Sales Associate
TCBY Frozen Yogurt
02.2021 - 06.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Barista
Starbucks
12.2021 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Pet Sitter
Legends Pet Care, LLC
07.2023 - 09.2023
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment.
- Exercised animals regularly with walks and play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy.
- Gave medication to pets following guidelines from owners.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
Lead Kennel Technician
Petland
10.2023 - 12.2024
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Supported animal health, administering vaccines and performing basic health checks under veterinary supervision.
- Collaborated with veterinary staff to address medical emergencies, providing immediate care and ensuring timely medical intervention.
- Improved kennel safety by conducting regular equipment and facility inspections, promptly identifying and addressing potential hazards.
Dog Daycare Manager
The Barker Lounge
01.2025 - 06.2025
- Ensured timely completion of tasks by delegating responsibilities effectively among team members.
- Enforced facility rules consistently for the safety of all dogs, staff, and visitors onsite.
- Assisted in resolving conflicts between dogs calmly and professionally using appropriate intervention techniques.
- Conducted thorough assessments of new dogs entering daycare to ensure compatibility with existing groups.
- Provided compassionate care for each dog while maintaining professional boundaries as a supervisor.
- Increased client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Collaborated with other supervisors to maintain a high standard of care across all aspects of the business.
- Enhanced dog safety by implementing effective supervision strategies and monitoring playgroups closely.
- Promoted a positive work environment with clear communication and teamwork.
- Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care.
- Maintained a clean and organized facility for optimal pet health and wellbeing.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Educated visitors and staff on proper animal care and handling.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Managed play groups ensuring dogs are playing mutually and safely
Education
Cane Bay High School
Summerville, SCSkills
- Patience and empathy
- Staff management
- Animal nutrition
- Dog behavior
- Dog training techniques
- Cleanliness and sanitation
- Positive reinforcement methods
- Stress management techniques
- Time management proficiency
- Safety protocol adherence
- Customer service
- Problem-solving
- Honest and dependable
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Animal care
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Human and animal safety
- Effective communication
- Active listening
- Meal preparation
- Team building
- Feeding and watering
- Housekeeping duties
- Task prioritization
- Self motivation
- Medication administration
- Animal observations
- Animal grooming
- Physical stamina
- Record keeping
- Continuous improvement
- Written communication
- Food intake monitoring
- Physical condition monitoring
- Medication documentation
- Animal behavior education
- Food supplement preparation
- Tick removal
Timeline
Dog Daycare Manager
The Barker Lounge
01.2025 - 06.2025
Lead Kennel Technician
Petland
10.2023 - 12.2024
Pet Sitter
Legends Pet Care, LLC
07.2023 - 09.2023
Barista
Starbucks
12.2021 - 07.2022
Sales Associate
TCBY Frozen Yogurt
02.2021 - 06.2021
Cashier
Checkers Drive in
03.2019 - 07.2019
Cane Bay High School
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