Ilianyss Rodriguez
Walhalla
Summary
Dynamic barista with a proven track record at Alexander’s Work & Wander, excelling in customer service and team collaboration. Recognized for effective time management and exceptional communication skills, I trained new hires and initiated a customer feedback system, enhancing service quality and fostering a welcoming atmosphere. Very open to learning new things that will help me do the best job I can. Fluent in Spanish and English.
Overview
2
2
years of professional experience
Work History
Barista
Alexander’s Work & Wander
02.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Education
Walhalla High School
Walhalla, SCSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Order taking
- Cash register operation
- New hire training
- Fluent in Spanish and English
- Clear communication
- Team collaboration
- Positive and professional
- Calm demeanor
- Customer service
Languages
English and Spanish
Native or Bilingual
Timeline
Barista
Alexander’s Work & Wander
02.2023 - Current
Walhalla High School
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