Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ilianyss Rodriguez

Walhalla

Summary

Dynamic barista with a proven track record at Alexander’s Work & Wander, excelling in customer service and team collaboration. Recognized for effective time management and exceptional communication skills, I trained new hires and initiated a customer feedback system, enhancing service quality and fostering a welcoming atmosphere. Very open to learning new things that will help me do the best job I can. Fluent in Spanish and English.

Overview

2
2
years of professional experience

Work History

Barista

Alexander’s Work & Wander
02.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.

Education

Walhalla High School
Walhalla, SC

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Order taking
  • Cash register operation
  • New hire training
  • Fluent in Spanish and English
  • Clear communication
  • Team collaboration
  • Positive and professional
  • Calm demeanor
  • Customer service

Languages

English and Spanish
Native or Bilingual

Timeline

Barista

Alexander’s Work & Wander
02.2023 - Current

Walhalla High School
Ilianyss Rodriguez