Ines Hunkins
Central
Summary
Results-driven IT support specialist with extensive experience in desktop services and patient access management. Expertise in diagnosing hardware issues, facilitating application support, and delivering exceptional customer service. Known for effectively managing project execution to align with operational efficiency and enhance client satisfaction.
Overview
26
26
years of professional experience
Work History
Patient Access Specialist (ED PRN)
PRISMA HEALTH
08.2025 - Current
- Gathered and verified demographic and insurance information, maintaining accurate documentation in EPIC to support claim processing.
- Managed patient registration by verifying insurance coverage and completing necessary forms, ensuring a smooth intake process.
- Answered patient questions and ensured privacy, enhancing patient experience and trust.
IT Desktop Support Specialist
RJH Solutions Provider Inc.
Fort Myers
01.2000 - 01.2024
- Delivered exceptional desktop support services for Lee Health Systems while contracted through RJH Solutions.
Conducted routine desktop support activities, enhancing overall system functionality and user experience.
Partnered with desktop support team on numerous projects, consistently meeting or exceeding expectations.
Oversaw project execution to ensure alignment with organizational goals and operational efficiency. - Diagnose and rectify hardware issues on diverse IT equipment including laptops, desktops, signature pads, and Zebra printers.
- Facilitate application troubleshooting and support for Windows 10, Windows 11, and Mac/iOS devices.
- Facilitate both hands-on and remote support for thin clients and additional desktop-related systems.
- Guarantee swift resolution of support tickets and sustain precise documentation in ticketing system.
- Conducted desktop imaging and installed hardware and software.
- Coordinate with team members to address and resolve technical issues encountered in warehouse operations.
- Provided customer service to end users, fostering positive support experience and addressing user needs effectively.
- Collaborated with networking team on upgrades and rollout of network and desktop equipment and software, ensuring seamless integration and functionality.
Education
CCNA, CCDP and MCP -
05-2026
Skills
- User account management
- IT support
- Remote tech support
- Network configuration
- Domain management
- Remote access solutions
- Identity management
- Email system management
- Microsoft Office applications
- Office 365 suite
- SharePoint collaboration
- Capsa cart service and repair
Technical assembly skills
Precision and accuracy - Technical assembly skills
- Precision and accuracy
- Solution implementation
- Service delivery metrics
- HIPAA compliance
- project coordinator
- Advanced communication
- Capsa cart service and repair
References
Phil Roesch, Manager of Technology Services, Phillip.Roesch@LeeHealth.org, 14970 Technology Court, Suite 102, Fort Myers, Florida, 33912, 239-468-1011
Languages
Fluent in both Spanish, English
Citizenship
US Citizen
Timeline
Patient Access Specialist (ED PRN)
PRISMA HEALTH
08.2025 - Current
IT Desktop Support Specialist
RJH Solutions Provider Inc.
01.2000 - 01.2024