Inessa Martin
North Charleston
Summary
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.
Overview
13
13
years of professional experience
Work History
Key Carrier/Project Coordinator
Tjmaxx
Charleston
10.2023 - Current
- Resolved customer issues in a professional manner.
- Maintained accurate cash drawer by counting cash, checks and credit cards.
- Participated in physical inventories as requested by management team.
- Organized backroom stock areas according to company guidelines.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Performed inventory counts as required by management team.
- Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
- Operated POS system to process payments from customers.
- Provided excellent customer service to ensure customer satisfaction.
- Sorted incoming shipments for accuracy prior to stocking shelves.
- Replenished merchandise on shelves according to planogram specifications.
- Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Partnered with store leadership team to learn and understand management processes and reports.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mentored newly hired staff in upselling techniques to improve sales.
- Train and coordinate people. Run merchandise and decorate. Open and close a store as the Manager On Duty (MOD). Provide excellent customer service. Deal with difficult people and stressful situations and manage many tasks here and there.
Merchandise Coordinator
HomeGoods
Charleston
06.2022 - 10.2023
- Maintained accurate records of all incoming shipments and outgoing orders.
- Placed prices and descriptive signage to enhance displays and promote items.
- Conducted competitor analysis to stay informed of market trends and adjust merchandising strategies accordingly.
- Created visual merchandising plans to maximize sales of products within designated areas of the store.
- Led seasonal merchandise planning, aligning inventory with consumer buying patterns and seasonal trends.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Grocery Bagger
Commissary CHARLESTON (AFB)
North Charleston
01.2012 - 06.2022
- Assisted customers with locating specific items within the store when requested.
- Assisted customers with bagging purchases, ensuring items were secured and handled with care.
- Assisted in the return of carts and baskets to designated areas, maintaining store front appearance.
- Lifted heavy stuff.
- Provide best costumer services!
- Grait team player!
Education
High School Diploma -
#194 Belarus, Minsk
Belarus, Minsk06-1996
Skills
- Customer service
- Cash handling
- Inventory management
- Visual merchandising
- Staff training
- Team leadership
- Problem solving
- Safety compliance
- Merchandise replenishment
- Inventory monitoring
- Front end operations
- Staff training and development
- Opening and closing coordination
- Cash handling accuracy
- Training and mentoring
- Store recovery processes
- Drawer counting
- Teamwork
- Written communication
Languages
English
Professional
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Key Carrier/Project Coordinator
Tjmaxx
10.2023 - Current
Merchandise Coordinator
HomeGoods
06.2022 - 10.2023
Grocery Bagger
Commissary CHARLESTON (AFB)
01.2012 - 06.2022
High School Diploma -
#194 Belarus, Minsk