Irina Kurishko
Lexington
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Support Advocate
Tithely
01.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction using both verbal and written communication.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Finance Administrator
SC Assemblies Of God
03.2021 - 06.2023
- Completed clerical and data entry tasks to optimize financial procedures.
- Updated daily transaction records to assist with payroll and billing administration.
- Reconciled accounts and investigated variances.
- Analyzed budgets, forecasts and current trends to support overall financial operations.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Prepared weekly payroll for 10 employees and maintained all associated files.
- Supported Secretary Treasurer with special projects and additional job duties.
Customer Service Representative
WEX INC.
08.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy and exceptional problem-solving abilities resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs and assist fellow coworkers.
Customer Service Representative Specialist
Wells Fargo
09.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Investigated and resolved over 50 customer inquiries and complaints quickly on daily basis.
Medical Records Clerk/Lead Patient Services Representative-Admin Assistant
Proliance Surgeons
12.2007 - 06.2015
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Oversaw year long project to revamp filing system and improve department productivity.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Medical receptionist-admin assistant
Spine institute NW
02.2006 - 12.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Service Rep, Cashier
TjMaxx
10.2004 - 09.2005
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Information Technology
Western Governors University
Salt Lake City, UT12.2025
Skills
- Compliance Assessments
- Code Validation
- Submission Preparation
- Staff Recruitment and Hiring
- Proactive and Focused
- Audit Risk Management
- Office Supplies and Inventory
- Management of Financial Resources
- HR Systems
- Employee Training Oversight
- Prioritizing and Planning
- Office Support
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Support Advocate
Tithely
01.2023 - Current
Customer Service Representative
WEX INC.
08.2022 - 12.2022
Finance Administrator
SC Assemblies Of God
03.2021 - 06.2023
Customer Service Representative Specialist
Wells Fargo
09.2019 - 02.2020
Medical Records Clerk/Lead Patient Services Representative-Admin Assistant
Proliance Surgeons
12.2007 - 06.2015
Medical receptionist-admin assistant
Spine institute NW
02.2006 - 12.2007
Customer Service Rep, Cashier
TjMaxx
10.2004 - 09.2005
No Degree - Information Technology
Western Governors University
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