Isaac Ranucci

Senior Associate | AT&T
Upstate South Carolina
Responsible for in-home service visits to new internet and TV customers. Leading with a white glove service, providing setup, reviewing the accounts, and then transitioning to sales by promoting AT&T’s mobile services to drive business growth. Use quoting and pricing systems to offer tailored solutions after discovering the customers needs. Conduct the seamless switch-over process for customers. Travel across the Upstate South Carolina region.

Clean interior and exterior windows of residential and commercial properties to meet customer needs.

Manage financial aspects of the business including invoicing, expense tracking, and budgeting.

• Coached sales associates in product knowledge , sales incentives and selling techniques, all in effort to increase their monthly income.
• Set effective store schedules based on forecasted customer levels.
• Reviewed and monitored scheduling.
• Trained and mentored new sales representatives.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels on a rep to rep basis.
• Worked with clients to meet their needs and to ensure they are satisfied with everything that is on their account.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Organized work to meet demanding production goals.
• Supported current production needs by moving items between equipment and conveyors.
• Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.