Isabella Berra
Charleston
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Kiawah Island Golf Resort
08.2021 - Current
- Achieved and maintained a five-star Forbes rated restaurant while collaborating with a team
- Have full menu/wine knowledge and assist guests with recommendations
- Greet guests in a timely manner and provide everything necessary for positive guest experience
- Knowledgeable on standards and steps of service for Forbes restaurant
Server's Assistant
Kiawah Island Golf Resort
08.2020 - 08.2021
- Assists in helping the wait staff execute the proper steps when serving guests
- Ensuring all guests have beverages, utensils, etc so they may fully enjoy their experience
- Assisted in closing and opening duties
- Demonstrate the necessary menu knowledge needed when interacting with guests
Team Lead
Topgolf
04.2018 - 05.2020
- Supervise a team of 20+ hourly associates to ensure every position is being implemented properly and offer ways for associates to enhance our customer experience
- Lead a team of associates in charge of completing weekly inventory of all bar related products in the venue
- Display a knowledge of projecting sales, how to calculate cost of goods sold, and submitting orders to ensure we have all the necessary products for each week
- Assist in training new associates to make certain they are set up for success each shift
Hospitality intern
Topgolf
01.2018 - 04.2018
- Demonstrated previous knowledge of hospitality to further experience in the field
- Participated in daily management/operational functions to ensure guests and associates had a positive experience
- Worked with a team of 15 managers to assist associates and make certain each shift was set up for success
Supervisor
Traditions by Sodexo
08.2016 - 01.2018
- Prepared a weekly schedule for a team of 15 servers
- Supervised servers during shifts and ensured customer satisfaction
- Developed customer service skills by interacting with 30+ customers daily
- Collaborated with various teams to clean and organize the restaurant
- Demonstrated knowledge of the menu items
Waitress
Buffalo Wild Wings
05.2015 - 08.2016
- Demonstrated customer service skills by interacting with 70+ customers daily
- Advised and assisted coworkers in the proper closing duties
- Developed excellent knowledge of the menu items and company expectations
- Strengthened coworkers working together by helping others when needed
Food runner
Quintessential
05.2012 - 08.2013
- Facilitated in preparing for catered events such as weddings, graduations or other special events
- Trained new coworkers on the proper procedures and rules utilized in the restaurant
- Evaluated lists and ensured all necessary items needed for events were accounted for
- Developed fast paced skills used in transferring food from the kitchen to the dining room
Education
Bachelor of Science - Hotel and Restaurant Administration
University of Central Missouri
Warrensburg, MO05.2018
Skills
- Restaurant Experience
- Exceptional customer service
- Food Service Experience
- Strong work ethic
Certification
ServSafe, 01/01/17, 01/01/22, ServSafe Food Protection Manager Certification accredited by the American National Standards Institute food handler certificate
Timeline
Server
Kiawah Island Golf Resort
08.2021 - Current
Server's Assistant
Kiawah Island Golf Resort
08.2020 - 08.2021
Team Lead
Topgolf
04.2018 - 05.2020
Hospitality intern
Topgolf
01.2018 - 04.2018
Supervisor
Traditions by Sodexo
08.2016 - 01.2018
Waitress
Buffalo Wild Wings
05.2015 - 08.2016
Food runner
Quintessential
05.2012 - 08.2013
Bachelor of Science - Hotel and Restaurant Administration
University of Central Missouri
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