Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Keenan

Clemson

Summary

Dynamic and reliable bartender with a strong work ethic, honed at ROAR, where I excelled in high-volume service and cash handling. Recognized for exceptional customer service and team collaboration, I consistently enhanced guest experiences through personalized recommendations and effective problem-solving, driving sales and fostering loyalty among clientele.

Overview

2
2
years of professional experience

Work History

Server

East Coast Wings + Grill
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Bartender

ROAR
01.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Bartender

356
08.2023 - 12.2024
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Education

Dental Hygiene Certification -

Greenville Technical College
Greenville, SC

Bachelor In Medical Laboratory Science - Biology

North Carolina Central University
Durham, NC

Medical Assistant Certification -

South Western Community College
Cullowhee, NC
01.2021

Associate In Arts -

Tri-County Community College
Murphy, NC
07.2020

High School Diploma -

Murphy High School
Murphy, NC
05.2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Sales expertise
  • Team collaboration
  • Service prioritization
  • Positive and professional
  • Positive guest interactions
  • Calm demeanor
  • Reliable and responsible
  • Reliability
  • Multitasking

Timeline

Server

East Coast Wings + Grill
10.2024 - Current

Bartender

ROAR
01.2024 - Current

Bartender

356
08.2023 - 12.2024

Dental Hygiene Certification -

Greenville Technical College

Bachelor In Medical Laboratory Science - Biology

North Carolina Central University

Medical Assistant Certification -

South Western Community College

Associate In Arts -

Tri-County Community College

High School Diploma -

Murphy High School

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Isabella Keenan