Isabella Santi
Clemson
Summary
Dynamic and dedicated professional with a strong work ethic, honed at Crossroad Custards, excelling in customer service and team collaboration. Proven ability to manage high-pressure situations while maintaining cleanliness standards and fostering positive relationships. Experienced in employee training and adapting to diverse needs, ensuring exceptional guest experiences and student support.
Experienced with creating supportive after-school environments for children. Utilizes effective communication to foster trust and cooperation among students. Knowledge of child development principles ensures age-appropriate and engaging activities.
Overview
3
3
years of professional experience
Work History
Server
Crossroad Custards
06.2021 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served custard, coffee, and other desserts promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Greeted incoming customers and provided reliable, friendly customer service.
Aftercare Assistant
St Marks Episcopal School
01.2023 - 05.2023
- Adapted lesson plans according to the individual learning styles of students while maintaining high-quality educational experiences for all participants.
- Maintained a clean, safe, and welcoming aftercare space by regularly cleaning and organizing materials.
- Facilitated group projects that promoted teamwork, leadership skills, and problem-solving abilities among participants.
- Maintained open lines of communication with school staff regarding any concerns or updates related to student wellbeing during aftercare hours.
- Provided one-on-one assistance to students who required additional academic or behavioral support.
- Assisted with homework completion, ensuring students understood concepts and improved academic performance.
Education
Bachelor of Science - Biology
Clemson University
Clemson, SC05-2027
High School Diploma -
Cardinal Gibbons High School
Fort Lauderdale, FL06-2023
Skills
- Time management
- Team collaboration
- Customer service
- Communication skills
- Employee training
- Strong work ethic
- Cleanliness standards
- Allergy awareness
- Relationship building
- Working under pressure
- Sanitization
- Flexible schedule
Timeline
Aftercare Assistant
St Marks Episcopal School
01.2023 - 05.2023
Server
Crossroad Custards
06.2021 - 07.2024
Bachelor of Science - Biology
Clemson University
High School Diploma -
Cardinal Gibbons High School
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