Isabella Smith
CONWAY
Summary
Dedicated Behavioral Health Technician and Non-Commissioned Officer with 5 years of experience in direct patient care and clinic operations in high-acuity mental health environments. Managed psychiatric patients, supported multidisciplinary teams, and led clinical staff while ensuring compliance with safety and ethical standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician/ Non-Commissioned Officer
US Army
06.2021 - 07.2026
- Directed operations of a behavioral health clinic, family advocacy program, and child and family behavioral health services, ensuring quality care and program effectiveness as Non-Commissioned Officer in Charge.
- Supervised and trained behavioral health technicians and support staff, enhancing team skills and patient care standards.
- Assisted and trained staff with crisis intervention, de-escalation techniques, and patient safety measures.
- Coordinated daily clinic operations, scheduling, and patient flow to optimize service delivery and patient satisfaction.
- Conducted and coordinated psycho-educational groups to patients
- Provided direct care and continuous monitoring for patients in an inpatient psychiatric setting.
- Assisted multidisciplinary teams in assessing patient needs and developing treatment plans.
Certified Nursing Assistant
Hope Health and Rehabilitation
06.2019 - 06.2021
- Assisted patients with daily living activities and personal hygiene care.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Documented patient information accurately in electronic health records system.
Education
Bachelor of Science - Healthcare Administration
American Public University System
Charles Town, WV05-2027
Skills
- Behavioral & Mental Health Support
- Crisis intervention
- Prevent & Manage Disruptive Behavior (PMDB) Trainer
- Clinical Operations & Workflow Management
- Patient Care Management
- Documentation & HIPAA Compliance
- Team Leadership & Staff Supervision
- Training & Mentorship
- Cultural Awareness & Overseas Experience
Certification
- Behavioral Health Technician, 2022
- Basic Life Support, 2025
- Basic Leader Course, 2024
- Prevent & Manage Disruptive Behavior (PMDB) Trainer, 2024
- Sexual Harassment Prevention Training, 2026
- HIPAA and Privacy Act Training, 2026
Timeline
Behavioral Health Technician/ Non-Commissioned Officer
US Army
06.2021 - 07.2026
Certified Nursing Assistant
Hope Health and Rehabilitation
06.2019 - 06.2021
Bachelor of Science - Healthcare Administration
American Public University System