Isabelle Francois
Hopkins
Summary
Professional cybersecurity specialist skilled in threat analysis, network security, and incident response. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Known for robust problem-solving abilities, strategic thinking, and effective communication. Expertise includes risk management, vulnerability assessments, and regulatory compliance.
Overview
5
5
years of professional experience
Work History
Whole Home Expert II
Asurion
09.2021 - 01.2022
- Please create, manage, and respond to claims quickly.
- Escalate tickets as necessary to the proper department and group
- Perform Technical refresh and troubleshooting on appliances and equipment to determine the cause of the issue.
- Take the appropriate steps for issues that cannot be resolved immediately.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Office Manager
Randstad
09.2020 - 09.2021
- Analyze and process data to determine if further investigation or information is needed
- Provide application and enrollment support
- Provide and be proficient in tech support for Apple and Android products and other mobile devices as necessary
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Tech Support Level II
Conduent
08.2016 - 08.2019
- Provide timely responses to client and management requests
- Troubleshooting computers, cell phones and their respective peripherals
- Leverage tools, resources and company procedures to address diagnose and resolve issues
- Resolution of daily routine issues
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Associate Degree - CyberSecurity
Miller Motte College
11.2024
Skills
- Security Strategies in Linux Platforms & Apps
- Threat Intelligence & Threat Hunting
- Network Security, Firewalls & VPNs
- Security Information & Event Management (SIEM)
- Endpoint Detection & Response (EDR)
- Web Applications & Social Networking Security
- PC Maintenance/ Support & Patching Systems
- Security Audits & Risk Management
- Teamwork and collaboration
- Problem-solving
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Whole Home Expert II
Asurion
09.2021 - 01.2022
Office Manager
Randstad
09.2020 - 09.2021
Tech Support Level II
Conduent
08.2016 - 08.2019
Associate Degree - CyberSecurity
Miller Motte College
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