Ismail Alchalabi
Columbia
Summary
Dedicated and experienced professional with a strong background in car programming, diagnostics, customer service, and shop management. Skilled in communication, problem-solving, and working under pressure. Adaptable and hardworking with several years of hands-on automotive technical experience and retail management expertise.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Smoke Shop Manager
United States
Columbia
07.2024 - Current
- Managed daily operations of a smoke shop
- Provided high-level customer service and product guidance
- Handled inventory, restocking, and vendor communication
- Trained and supervised staff
- Resolved customer concerns and maintained a positive store environment
- Trained staff on customer service best practices and product knowledge.
- Supervised daily operations and managed team schedules efficiently.
- Implemented inventory management systems to streamline stock control.
- Organized promotional events to enhance customer engagement and sales.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Coordinated product displays to optimize visual merchandising strategies.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Responded to customer inquiries in a timely manner.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Oversaw the recruitment, training and development of new staff members.
- Built and maintained sound business relationships with vendors and suppliers.
- Conducted regular stock takes to ensure accurate inventory records.
Car Programmer
Saudi Arabia
Riyadh
01.2018 - 03.2021
- Performed full system diagnostic scans for error and fault codes
- Identified, addressed, and cleared fault codes
- Reprogrammed vehicle electronic modules
- Conducted troubleshooting for electrical and software-related issues
- Ensured accurate and efficient workflow under pressure
Education
English Language - English Language
Talk English School
Miami, FL 05.2021 - 12.2021
Skills
- Customer Service
- Communication
- Management
- Working Under Pressure
- Automotive Diagnostics
- Module Reprogramming
- Customer service
- Inventory management
- Retail operations
- Sales promotion
- Product knowledge
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Store operations
- Fault code identification
- Electronic module reprogramming
- Customer relationship management
- Parts ordering
- Automotive electronics
- Drivetrain components
- Electrical systems
- Automatic transmissions
- Advanced diagnostics
- Transmission repair
- Calibrating systems
- Problem-solving
Timeline
Smoke Shop Manager
United States
07.2024 - Current
English Language - English Language
Talk English School
05.2021 - 12.2021
Car Programmer
Saudi Arabia
01.2018 - 03.2021