Microsoft Office
Issia, Saifa Bacco
Administrative Officer
Union Vale Estate,16
Summary
Proven track record in enhancing operational efficiency and guest satisfaction at Four Seasons Resort Seychelles, leveraging strong problem-solving and office management skills. Excelled in personnel management, driving team motivation, and implementing cost-saving strategies, leading to significant improvements in service delivery and operational workflows.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Successful Administrative Officer with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations.
Offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills. Organized Administrator with 3 years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management.
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experienced individual providing high-quality administrative support to various departments.
Highly organized and detail-oriented with great multitasking and task prioritization skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Administrative Officer
Office Of The Pesident
State House , Victoria
09.2021 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to direct supervisor and Financial Controller.
- Improved communication within the organization through regular updates, through quarterly meetings.
- Oversaw the organization's store inventory activities by ordering and stocking cleaning materials, consumable items, and stationery in bulk.
- Provided exceptional support to the management by coordinating official events and plans.
- Supervised and guided employees, and responded quickly to questions to improve understanding of job responsibilities.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Ensured compliance with the organization's policies and procedures by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Assisted in achieving organization's objectives through active participation in strategic planning sessions and goal-setting initiatives.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Maintained inventory of office supplies and placed orders.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service given to public by quickly resolving issues.
- Performed event coordination for large gatherings.
- Coordinated with participating vendors during event planning.
- Analyzed event costs to identify areas of improvement and cost savings.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Oversaw event registration process by collecting and tracking attendee information.
- Coordinated schedules and timelines for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Managed event logistics and operations.
- Utilized project management skills to keep events on track, while meeting deadlines, and staying within budget parameters.
- Developed detailed event reports, documenting all aspects of each event.
- Developed creative themes for events and created related activities to engage attendees.
- Brainstormed and implemented creative event concepts and themes.
Restaurant Hostess
Mango House Hilton Seychelles
05.2021 - 08.2021
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Answered customer questions about hours, seating, and menu information.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Reported problematic guests to management to foster safe and pleasant environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Front Desk Supervisor
Four Seasons Resort Seychelles
Petite Anse, Baie Lazare, Mahe
01.2017 - 03.2021
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Scheduled and assigned daily work and activities for team members.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest complaints by addressing issues with rooms promptly.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Attended staff meetings and brought issues to attention of upper management.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Guest Relations Officer & Cashier
Four Seasons Resort Seychelles
11.2014 - 01.2017
- Trained new staff members on company policies, procedures, and customer service standards.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
- Handled reservation inquiries efficiently, optimizing room occupancy rates throughout the year.
- Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
- Conducted regular room inspections to maintain high-quality accommodations for all guests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Resort Host & Cashier
Banyan Tree Resort Seychelles
01.2011 - 11.2014
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Achieved higher occupancy rates with proactive room inventory management.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Addressed maintenance issues promptly, ensuring minimal disruption to guests'' stays.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Acted as a liaison between various departments within the hotel, facilitating smooth overall operations for optimal guest satisfaction.
- Supported sales efforts by assisting with site tours for potential clients, showcasing the property''s amenities and services.
- Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Advance Certificate - Front Office Operation And Services
Seychelles Tourism Academy
Helvetia, La Misere 04.2001 -
Skills
Office Management
Documentation and control
Personnel Management
Training and coaching
Workflow Planning
Event Coordination
Expense Reporting
Scheduling and calendar management
Office Administration
Computer Skills
Microsoft Word
Time Management
Data Entry
Verbal Communication
Excel spreadsheets
Computer Proficiency
Customer Relations
Invoice Processing
Dedicated Team Player
Strong Problem Solver
Staff Motivation
Software
Outlook
Inventory System
Certification
Store Management
Timeline
Store Management
07-2023
Aspiring Supervisor
03-2023
Administrative Officer
Office Of The Pesident
09.2021 - Current
Restaurant Hostess
Mango House Hilton Seychelles
05.2021 - 08.2021
Front Desk Supervisor
Four Seasons Resort Seychelles
01.2017 - 03.2021
Guest Relations Officer & Cashier
Four Seasons Resort Seychelles
11.2014 - 01.2017
Resort Host & Cashier
Banyan Tree Resort Seychelles
01.2011 - 11.2014
Advance Certificate - Front Office Operation And Services
Seychelles Tourism Academy
04.2001 -
Similar Profiles
Rocco NeelyRocco Neely
Part Time Key Carrier/Head of Logistics at Office Depot Office MaxPart Time Key Carrier/Head of Logistics at Office Depot Office Max
Jenny PierceJenny Pierce
Store Associate at Office Max/Office DepotStore Associate at Office Max/Office Depot
Charles GrinsteadCharles Grinstead
Special Agent in Charge at FDA – Office of Criminal Investigations Kansas City Field OfficeSpecial Agent in Charge at FDA – Office of Criminal Investigations Kansas City Field Office