Summary
Overview
Work History
Education
Timeline
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Jacena Gibson

Manning

Summary

Dedicated to delivering exceptional customer service with strong problem-solving and organizational abilities. Committed to enhancing customer satisfaction through efficient solutions and personalized support. Excited about making a meaningful impact in a customer-centric environment by fostering positive relationships and exceeding expectations.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

Kelly Services
08.2024 - 06.2025
  • Handled and carefully responded to all customer inquiries
  • Provided excellent customer service through active listening
  • Collected call information to support auditing and reporting
  • Ensured secure handling of private customer details
  • Exhibited ability to attentively listen and understand.
  • Delivered high-quality technical support, resolving customer issues promptly and effectively.
  • Enhanced customer satisfaction by addressing issues proactively on initial contact.
  • Handled escalations appropriately to ensure resolution.

Customer Service Representative

Conduent
05.2022 - 07.2023
  • Delivered assistance by managing rapid incoming calls.
  • Facilitated enrollment in government-sponsored health programs.
  • Communicated essential information about application guidelines and conditions.
  • Discussed application status with customers.
  • Assessed submitted files.
  • Supplied essential information regarding service providers.
  • Successfully managed call de-escalation.

SCR

Sedgwick
11.2020 - 08.2021
  • Provided support through telephone communication.
  • Showcased commitment to understanding and resolving concerns.
  • Processed Disability, Leave, and Casualty Claims.
  • Addressed inquiries about benefits and timelines.
  • Verified successful delivery of paperwork from healthcare providers and customers.

Technical Support Representative

Teleperformance
08.2016 - 07.2019
  • Managed high-volume calls, fostering customer relationships.
  • Efficiently navigated multiple programs at once.
  • Offered expertise in troubleshooting multiple Apple devices like iPhones, iPads, iPods, AirPods, and Macs.
  • Terminated memberships.
  • Resolved billing discrepancies by refunding unidentified subscriptions.
  • Facilitated solutions for iTunes-related challenges.

Education

Diploma - General Studies

Manning High School
Manning, SC
06.2010

Timeline

Technical Support Representative

Kelly Services
08.2024 - 06.2025

Customer Service Representative

Conduent
05.2022 - 07.2023

SCR

Sedgwick
11.2020 - 08.2021

Technical Support Representative

Teleperformance
08.2016 - 07.2019

Diploma - General Studies

Manning High School

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Jacena Gibson