Jacena Hobbs
Columbia
Summary
Results-driven leader with over 10 years of experience in quality assurance and customer service. Skilled in training teams, ensuring compliance with regulatory standards, and delivering exceptional service. Ready to leverage expertise to enhance operational efficiency and staff performance.
Overview
13
13
years of professional experience
Work History
Donor Center Technician 3/Quality Assurance
Octapharma Plasma Center
Columbia
12.2022 - Current
- Conducted donor medical screenings including vitals, health history review, and eligibility determinations in compliance with FDA and company SOPs
- Performed safe, accurate venipuncture while maintaining donor comfort and safety
- Ensured adherence to cGMP, safety protocols, and regulatory requirements
- Delivered high-quality donor service in a fast-paced, high-volume environment
- Supervised daily floor operations, monitored workflow, and supported staff performance
- Trained and coached new hires on screening procedures, phlebotomy techniques, and documentation standards
- Served as Quality Assurance Backup Manager, supporting audits, record reviews, corrective actions, and inspection readiness
- Identified, documented, and escalated incidents, deviations, and quality concerns
- Maintained a clean, organized, and inspection-ready facility
General Manager
Pho Viet
columbia
01.2013 - 12.2022
- Managed daily operations to ensure efficient restaurant service and customer satisfaction.
- Oversaw staff training and development to enhance team performance and service quality.
- Implemented cost-control measures to optimize resource allocation and reduce waste.
- Developed marketing strategies to attract new customers and increase brand awareness.
- Coordinated inventory management to maintain adequate stock levels and minimize shortages.
- Established vendor relationships to negotiate favorable terms for supplies and services.
- Ensured compliance with health and safety regulations for a safe dining environment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
Education
Associate of Arts - Business Management
American InterContinental University
Schaumburg, IL06-2004
Skills
- Donor screening
- Safe venipuncture
- Quality assurance
- Compliance adherence
- Regulatory knowledge
- Customer service
Timeline
Donor Center Technician 3/Quality Assurance
Octapharma Plasma Center
12.2022 - Current
General Manager
Pho Viet
01.2013 - 12.2022
Associate of Arts - Business Management
American InterContinental University