Jacinta Alexander
Myrtle Beach
Summary
Experienced food service manager known for leading service teams to excellence. Proficient in cost management, operational workflow optimization, and elevating customer service standards. Recognized for mentoring staff and consistently surpassing service delivery goals. Committed to maintaining top-quality food and safety practices for customer satisfaction and operational success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food And Beverage Manager
Hilton
11.2023 - Current
- Led a team of 8-15, ensuring all staff were properly trained and motivated.
- Streamlined ordering process with key suppliers like P&L and Sysco, enhancing inventory management.
- Implemented rigorous compliance checks with DEHEC standards, maintaining impeccable safety records.
- Resolved customer issues promptly, boosting satisfaction and return visits.
- Oversaw daily operational meetings, fostering a cohesive team environment.
Bartender/ Bar Manager
Vacasa
03.2022 - 10.2024
- Managed the bar and ensured drinks were made with precision
- Completed weekly inventory and notified the general manager of any missing items
- Opened and closed the bar
- Handled cash daily and completed shift reports
Front Of House Manager
J Peters
04.2015 - 03.2019
- Purchased inventory and completed weekly sales reports
- Assisted with hiring
- Managed a team of 7-10
- Held daily meetings to help motivate team and talk about goals
- Place orders for Sysco
- Completed monthly inventory using excel
- Keep areas in compliance with DEHEC standards
- Maintain monthly budget
- Take over for bartender and server in case of call outs
Customer Retention Manager
Time Warner Cable
07.2013 - 03.2015
- Supervised a team of 15-20
- Held daily QA meetings with team members to determine next steps and goals
- Made sure monthly retention goals were met
- Handled customer escalations with care, while adhering to company standards and policies
- Developed new ways to retain customers and made sure to keep the team up to date on new ideas
Billing Supervisor
DirecTV
06.2010 - 06.2013
- Supervised a team of 15-20
- Held daily QA meetings with team members to determine next steps and goals
- Made sure monthly goals were met
- Handled customer escalations with care, while adhering to company standards and policies
Billing Representative
DirecTV
01.2010 - 06.2010
- Assisted customers with their billing inquiries
- Upgraded and downgraded customer packages to fit their needs
- Reduced escalations by being the one call, last call
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZSkills
- Team Leadership
- Cost Management
- Customer Service Excellence
- Inventory Oversight
- Compliance and Safety
Certification
- Business And Personal Finance
- SafeServ Bartending Certified
- First Aid/CPR
Timeline
Food And Beverage Manager
Hilton
11.2023 - Current
Bartender/ Bar Manager
Vacasa
03.2022 - 10.2024
Front Of House Manager
J Peters
04.2015 - 03.2019
Customer Retention Manager
Time Warner Cable
07.2013 - 03.2015
Billing Supervisor
DirecTV
06.2010 - 06.2013
Billing Representative
DirecTV
01.2010 - 06.2010
Bachelor of Science - Business Management
Grand Canyon University
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