JACK SANCHELLI
Charleston
Summary
Results-driven Field Service Technician with strong technical troubleshooting skills and hands-on experience delivering maintenance and repair services in demanding environments. Excellent at resolving complex issues, building customer relationships, and working efficiently in the field.
Overview
5
5
years of professional experience
Work History
Instruments Field Service Technician
Stryker
07.2024 - Current
- Provide field service, maintenance, and technical support for Stryker Neptune devices across multiple hospital accounts
- Troubleshoot and resolve complex instrument issues in high-pressure operating room environments to ensure minimal downtime and optimal performance
- Deliver high-quality clinical and technical support to surgeons, nurses, and OR staff, strengthening customer relationships
- Partner with sales and on-site specialist teams to maximize product utilization and customer satisfaction
- Maintain accurate service documentation while continuously building expertise in Stryker’s instrumentation portfolio
On-Site Specialist
Stryker
10.2022 - 07.2024
- Provide troubleshooting assistance as well as technical and clinical knowledge of Stryker Endoscopy products
- Cover cases at multiple accounts for a variety of Stryker Endoscopy products
- Acquired valuable customer service experience in the OR and hospital setting
Technical Sales Support Engineer
Voith Paper
10.2021 - 10.2022
- Supported a $2+ million-dollar account by regularly visiting customers to discuss product inventory, performance, new products, and address needs
- Exceeded sales and continuous improvement (CI) quotas
- Recommended tailored products to customers’ needs and compiled a presentation for management demonstrating operational efficiency improvements
- Developed new Technical Service Report in collaboration with IT Specialist, optimizing efficiency for Sales and Product Management Teams
Education
Bachelor of Science - Economics, Business Administration
University of South Carolina
SCSkills
- Customer Needs Analysis
- Safety Awareness
- Time Management
- Excellent People Skills
- Product & Service Sales
- Multitasking
- Product Promotion
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
Timeline
Instruments Field Service Technician
Stryker
07.2024 - Current
On-Site Specialist
Stryker
10.2022 - 07.2024
Technical Sales Support Engineer
Voith Paper
10.2021 - 10.2022
Bachelor of Science - Economics, Business Administration
University of South Carolina