- Music
- Audio Production
- Photography
Jackson Taylor
Rock Hill
Summary
Experienced Service Advisor with extensive experience in CRM software and quality assurance. Recognized for mentoring team members and driving process improvements that enhance operational efficiency and customer satisfaction. Known for recognizing problems and fostering solutions.
Overview
8
8
years of professional experience
Work History
Service Advisor
Rush Enterprises
09.2024 - Current
- Managing customers experiences at a dealership. Coordinating technicians, collaborating with multiple departments, and estimating.
- Scheduling maintenance and communicating with large fleets, and owner operators to ensure expectations are met.
- Experience with SAP as well as other CRM platforms.
- Experience with payroll, credits, rebills, purchase order accounts, and pay differentials.
- Provided detailed information on service plans and maintenance options to clients.
- Provided highly accurate and meticulous billing. Ensuring billing matched estimated repairs on up to 75+ items lines when required.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup when needed.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Music Director
Garden Sanctuary Church of God
01.2022 - Current
- Collaborated with pastoral staff to align music selections with sermon themes.
- Coordinated technical aspects of performances, ensuring high-quality sound and production values.
- Mentored volunteer musicians, developing talent and promoting community involvement in church activities.
- Established partnerships with local artists for collaborative worship events, enriching church culture and outreach efforts.
- Led live music performances and rehearsals, directing musicians to achieve top-notch performances.
- Developed musicians'' skills through focused rehearsals, ensuring high-quality performances.
- Planned and scheduled rehearsals and performances and arranged details such as locations, accompanists and instrumentalists.
- Fostered a positive rehearsal environment, promoting open communication and constructive feedback among musicians.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
- Evaluated musician performance regularly, offering guidance on areas requiring improvement or adjustment in technique or interpretation.
- Utilized recording technology to review rehearsals critically and make necessary adjustments before performances.
- Maintained an organized music library, streamlining access to scores for rehearsals and performances.
- Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.
Mobile Service Foreman
Rush Enterprises
03.2024 - 09.2024
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Coordinated maintenance schedules for service vehicles, optimizing workflow and reducing downtime.
- Managed inventory levels of parts and supplies, ensuring availability for service demands.
- Resolved customer inquiries regarding service issues, fostering positive client relationships through effective communication.
- Enhanced team productivity by providing ongoing coaching, guidance, and support to service technicians.
- Ensured timely completion of projects by effectively managing work schedules, labor hours, and equipment usage.
- Collaborated with other departments to improve overall operational efficiency and customer satisfaction levels.
- Managed efficient teams of up to 10 employees.
Service Advisor
Hendrick Automotive Group
11.2023 - 03.2024
- Resolved customer complaints by coordinating with relevant departments effectively.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Advisor
Rush Enterprises
02.2018 - 11.2023
- Assisted customers with service inquiries and scheduled appointments efficiently.
- Processed service orders and tracked progress to ensure prompt completion of tasks.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Education
No Degree - Associates in Arts
Gaston College - Some College
Dallas, North Carolina, NCHigh School Diploma -
CCA
Bessemer City, NC01-2016
Skills
- Multitasking and organization
- Attention to detail
- Quality control
- Account management
- CRM software (SAP)
- Bill preparation
- Problem resolution
- Calm and professional under pressure
- Excel & Word
- Customer service
- Strong work ethic
- Dispatching
Interests
Timeline
Service Advisor
Rush Enterprises
09.2024 - Current
Mobile Service Foreman
Rush Enterprises
03.2024 - 09.2024
Service Advisor
Hendrick Automotive Group
11.2023 - 03.2024
Music Director
Garden Sanctuary Church of God
01.2022 - Current
Service Advisor
Rush Enterprises
02.2018 - 11.2023
No Degree - Associates in Arts
Gaston College - Some College
High School Diploma -
CCA