Jaclyn Bell
Neeses,SC
Summary
Dynamic Member Services Representative II with a strong work ethic and excellent communication skills, adept at enhancing customer satisfaction at Aiken Electric Cooperative. Proven ability to resolve inquiries efficiently and maintain accurate documentation, while training in remittance processes.
Overview
17
17
years of professional experience
Work History
Member Services Representative II
Aiken Electric Cooperative
Aiken, SC
05.2021 - Current
- Maintained up-to-date knowledge of our practices, ensuring the ability to provide relevant advice to customers as needed.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns in a timely manner.
- Filled in at other districts when needed.
- Processed work in office orders daily with little to minimal errors.
- Answered a high number of calls on a daily basis.
- Trained to do remittance and is a backup to Julie .
Financial Services Representative
First Citizens Bank
Williston, SC
04.2008 - 04.2021
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
Education
Associate of Science -
Orangeburg Calhoun Technical College
Orangeburg, SC05-1999
Skills
- Strong work ethic
- Attention to detail
- Customer service
- Listening skills
- Multitasking and organization
- Excellent communication
- Computer skills
- Reporting and documentation
Timeline
Member Services Representative II
Aiken Electric Cooperative
05.2021 - Current
Financial Services Representative
First Citizens Bank
04.2008 - 04.2021
Associate of Science -
Orangeburg Calhoun Technical College