Jaclyn Skillman
Bluffton
Summary
Dynamic ice cream professional with a strong work ethic and expertise in food safety regulations, honed at Salty Dog Cafe. Successfully enhanced customer satisfaction through innovative flavor development and staff training. Proven ability to manage operations efficiently while ensuring quality control and compliance with allergen awareness standards.
Overview
24
24
years of professional experience
Work History
Ice Cream Maker
Salty Dog Cafe
Hilton Head Island, SC
08.2015 - Current
- Operated ice cream machines to produce high-quality frozen desserts.
- Monitored ingredient inventory and assisted in sourcing fresh, local components.
- Maintained cleanliness and organization of production area to ensure safety compliance.
- Collaborated with team members to innovate new flavor recipes based on customer feedback.
- Executed daily production schedules to meet peak demand periods efficiently.
- Maximized product consistency by following established recipes and measuring ingredients accurately.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Provided exceptional customer service, promptly addressing any inquiries or concerns to ensure satisfaction with their ice cream experience.
Ice Cream Head Manager
Salty Dog Cafe
Hilton Head Island, SC
03.2006 - Current
- Oversaw daily operations ensuring high-quality service and customer satisfaction.
- Boosted overall customer satisfaction through continuous improvement of service standards and staff training.
- Implemented and developed operational standards, policies and procedures.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw shop operations while producing ice cream
- Hired and Trained employees
- Handled food order and monthly inventory
- Created training manuals
Lead Teacher 3 Year Old Classroom
Kiddie Academy
Princeton, NJ
03.2003 - 01.2005
- Developed and implemented engaging lesson plans aligned with educational standards.
- Fostered a positive learning environment through effective classroom management techniques.
- Assessed student performance and adapted curriculum to meet diverse learning needs.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Developed learning portfolios
Lead Teacher 3 Year Old Classroom
Bright Horizons
New Brunswick, NJ
01.2002 - 03.2003
- Collaborated with parents to discuss child development and progress.
- Led professional development workshops focused on early childhood education best practices.
- Implemented age appropriate activities
Education
Bachelor of Arts - English
Gettysburg College
Gettysburg, PA12-2001
Skills
- Allergen awareness
- Food safety regulations
- Temperature monitoring
- Supply ordering
- Strong work ethic
- Quality control
- Heavy lifting
Timeline
Ice Cream Maker
Salty Dog Cafe
08.2015 - Current
Ice Cream Head Manager
Salty Dog Cafe
03.2006 - Current
Lead Teacher 3 Year Old Classroom
Kiddie Academy
03.2003 - 01.2005
Lead Teacher 3 Year Old Classroom
Bright Horizons
01.2002 - 03.2003
Bachelor of Arts - English
Gettysburg College