Marshette Young
Winnsboro,WI
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Team Leader
Trane Technologies
01.2018 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Lead Medical Claims Specialist
Arise platform
01.2016 - Current
- Examine claims records and forms to determine whether the patient has medical insurance
- Review provisions of certificate or policy to determine the patient's included medical coverage losses
- Negotiate claim settlements and make recommendations for legal action when settlements are deemed non-negotiable
- Complete logs, reports, forms and records to properly document medical claims
- Reject or accept documentation, determine benefit due, and start the denial or payment process to resolve medical claims
- Adhere to all company policies, procedures and guidelines in addition to insurance regulations at the federal and state level
- Examine medical treatment records, police reports, physical property damage and medical bills to gauge overall extent of liability
- Interview and communicate with claimants, police, witnesses, physicians and other necessary individuals to decide claim denial, settlement or review
- Ensure all claims information remains confidential
- Engage in continuing education and training opportunities when possible.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced data integrity and security in claim management systems, protecting sensitive information from potential breaches.
- Implemented customer feedback mechanisms to identify areas for improvement in claims process, leading to strategic enhancements.
- Streamlined claims processing procedures, significantly reducing turnaround times and improving client satisfaction.
Press Machine Operator/Production Worker
South eastern metal
09.2010 - 08.2016
- Controls the large machines used to bend and shape metal sheets at a fabrication shop or manufacturing plant
- Studies blueprints, takes careful measurements, and feeds raw material into programmed brake presses to produce custom sheets and metal parts
- Also use automated robotic machines, making bends, curves, and punch holes according to electronic instructions.
- Maintained detailed records of machine settings, production data, and material usage to facilitate accurate reporting and inventory management.
- Actively participated in weekly team meetings to discuss production goals, address potential issues, and share best practices among colleagues.
- Enhanced product quality by monitoring press operations, making necessary adjustments, and maintaining strict adherence to specifications.
- Improved production efficiency by performing routine maintenance on press machines and ensuring optimal performance.
- Maintained a safe work environment by adhering to company safety protocols and operating equipment properly.
Team Leader/Dispatcher/SAP Clerk
MLILY USA
10.2006 - 11.2010
- Attend to the packing, unpacking, receiving, sending out, and recording of shipments
- Responsible for monitoring the merchandise leaving a company's warehouse
- Creating shipping documents, such as invoices and purchase orders, and pulling inventory from the shelves
- Once an order has been filled, responsible for monitoring each shipment to make sure that outgoing packages are packed correctly and accurately
- Print shipping labels, schedule pick-ups, and ensure that each package has the proper postage
- Perform inventory control and track a shipment's delivery status
- Complete all of these tasks quickly enough to meet a company's production quotas
- Use scanners, postage machines, scales, and, in some cases
- Picking orders while using a forklift to stage and load on trailers
- Take orders from customers making sure their order is correct
- Plan delivery schedules for drivers
- Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Team Leader/Shipping and Receiving Clerk/Forklift Operator
Legrand North America
08.2001 - 10.2006
- Attend to the packing, unpacking, receiving, sending out, and recording of shipments
- Responsible for monitoring the merchandise leaving a company's warehouse
- Creating shipping documents, such as invoices and purchase orders, and pulling inventory from the shelves
- Once an order has been filled, responsible for monitoring each shipment to make sure that outgoing packages are packed correctly and accurately
- Print shipping labels, schedule pick-ups, and ensure that each package has the proper postage
- Perform inventory control and track a shipment's delivery status
- Complete all of these tasks quickly enough to meet a company's production quotas
- Use scanners, postage machines, scales, and, in some cases
- Picking orders while using a forklift to stage and load on trailers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Machine Operator/Production Worker
TECHNICAL ASSOICIATES/P&G DURACELL
12.1996 - 09.2001
- Manufactured AA batteries for customer's satisfaction using a production machine, as well as using a RF Scanner to maintain orders and inventory.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Education
ASSOCIATE'S - Applied Science in Early Childhood Development
KAPLAN UNIVERSITY
08.2024
DIPLOMA - GENERAL STUDIES
FAIR FIELD CENTRAL HIGH SCHOOL
Winnsboro, SC06.1996
Skills
- Shipping Receiving
- Shipping
- Warehouse Associate
- Press Brake Machine
- Basic Math
- Debugging
- Precision Measuring Instruments
- RF Scanner
- Algebra
- CNC
- Blueprint Reading
- Calipers
- Micrometer
- Manufacturing
- User Interface (UI)
- Quality control
- Analysis skills
- Mechanical knowledge
- Windows
- Leadership
- Management
- Software troubleshooting
- Customer support
- Active Directory
- Customer service
- Construction
- Hand tools
- Soldering
- Driving
- Box truck
- Supervising experience
- Hotel experience
- Front desk
- Tooling
- Negotiation
- Human resources
- EMT experience
- Mobile applications
- Lean manufacturing
- Logistics
- Hydraulics
- Commercial driving
- Senior care
- Scripting
- Recruiting
- Payroll
- Research
- Citrix
- Financial services
- Plastics blow molding
- OSHA
- LAN
- Programmable logic controllers
- Technical support
- Accounts receivable
- Tight tolerance (6 years)
- Power tools
- Oracle
- CGMP
- Microsoft Access
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Work Planning and Prioritization
- Staff Training
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Work Planning
- Complex Problem-Solving
- Analytical Thinking
- Goal Setting
- Overseeing Daily Activities
- Quality Improvement
- Conflict Resolution
- Daily workflow improvement
- Mentoring
- Leading Team Meetings
- Safety
- Safety processes and procedures
- SMART goals
Certification
- Driver's License
- Forklift Certification
Additional Information
MORE THAN 10 YEARS OF MANUFACTURING EXPERIENCE; ABILITY TO WORK WITH BASIC MATH AND ALGEBRA; ABILITY TO DEFINE PROBLEMS, COLLECT DATA, ESTABLISH FACTS AND DRAW VALID CONCLUSIONS; ORDER PULLER; RF SCANNER; KEEP UP WITH INVENTORY; LINE PRODUCTION; CONTROLING MACHINES OPERATOINS SUCH AS PRESS BRAKE, AND CNC MACHINES; ALSO SPINNER WITH TEXTILE MACHINARY; SHIPPING AND RECEIVING, WAREHOUSE INSPECTING, GREAT HOUSE KEEPING, AND MANUFACTURING CLINICAL & COMMERICAL PRODUCTS.
Assessments
- Reliability, Highly Proficient, 06/2019
- Work Style: Reliability, Highly Proficient, 03/2020
- Manufacturing: Quality Inspection, Proficient, 07/2020
- Filing & Organization, Highly Proficient, 07/2020
- Warehouse Associate, Highly Proficient, 08/2020
- Data Entry: Accuracy, Proficient, 02/2020
- Delivery driver, Completed, 12/2021
- Attention to detail, Familiar, 06/2021
- Basic mechanical knowledge, Completed, 06/2021
- Work style: Reliability, Expert, 08/2021
- Manufacturing fit, Expert, 04/2021
- Call center customer service, Proficient, 06/2021
- Administrative assistant/receptionist, Familiar, 08/2021
- Work motivation, Proficient, 04/2021
- Customer focus & orientation, Highly Proficient, 04/2021
- Warehouse shift leader, Completed, 04/2021
- Sales skills, Completed, 09/2021
- Scheduling, Proficient, 02/2022
- Typing, Completed, 02/2022
- Customer focus & orientation, Proficient, 03/2022
Timeline
Team Leader
Trane Technologies
01.2018 - Current
Lead Medical Claims Specialist
Arise platform
01.2016 - Current
Press Machine Operator/Production Worker
South eastern metal
09.2010 - 08.2016
Team Leader/Dispatcher/SAP Clerk
MLILY USA
10.2006 - 11.2010
Team Leader/Shipping and Receiving Clerk/Forklift Operator
Legrand North America
08.2001 - 10.2006
Machine Operator/Production Worker
TECHNICAL ASSOICIATES/P&G DURACELL
12.1996 - 09.2001
ASSOCIATE'S - Applied Science in Early Childhood Development
KAPLAN UNIVERSITY
DIPLOMA - GENERAL STUDIES
FAIR FIELD CENTRAL HIGH SCHOOL
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