Jacob Case

• Engaged in training sessions to develop technical skills and industry knowledge rapidly.
• Increased client retention with exceptional customer service and clear communication of project progress.
• Collaborated with senior technicians to troubleshoot complex problems effectively.
• Established and maintained positive working relationships with supervisors, co-workers and customers.
• Maintained accurate records of completed work orders, invoices, and inventory for efficient operations management.
• Consistently met daily, weekly, and monthly sales goals.

• Assisted in installation and repair of plumbing systems, ensuring compliance with safety standards.
• Collaborated with senior plumbers to troubleshoot and resolve complex plumbing issues efficiently.
• Maintained tools and equipment, contributing to operational readiness and safety on job sites.
• Supported the assessment of plumbing layouts for

commercial projects.

• Attended weekly classes and documented time spent on the job for 4 years to complete my apprenticeship.

• Assisted in daily operational tasks to ensure workflow efficiency and productivity.
• Supported team members with training on equipment usage and safety protocols.
• Maintained cleanliness and organization within work areas to meet safety standards.
• Operated machinery according to established guidelines, ensuring optimal performance.
• Strengthened customer loyalty, engaging in friendly interactions and providing helpful advice on product selection.