Jacob Gross
Columbia,SC
Summary
Productive leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations. The ability to complete tasks accurately despite interruptions and competing demands has been demonstrated. Versatile proven track record of motivating faithfully to achieve team, individual, and management goals.
Overview
8
8
years of professional experience
Work History
L3 Installer
West Shore Home
11.2024 - Current
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
Operations Specialist
Loewen Industrial
02.2024 - Current
- Enhance operational efficiency through data-driven strategies, achieving measurable productivity gains.
- Track and process payroll weekly, ensuring compliance with tax and state regulations.
- Implement operational strategies aligned with long-term business objectives, driving significant improvements.
- Manage invoicing and customer payments, ensuring accurate and timely cash flow.
- Order and track inventory, ensuring crews have necessary supplies for efficient job completion.
Lead Technician
Loewen Industrial
06.2023 - 01.2024
- Supervise daily operations, delegate tasks, optimize workflows, ensure safety, and maintain high customer satisfaction.
- Manage quality control, distribute work orders, recommend actions to enhance product reliability.
- Clean, maintain, stock company vehicle, complete preventive maintenance, adhere to safety protocols.
- Streamlined operations, optimized workflows, and maintained quality control, resulting in enhanced customer satisfaction and improved product reliability.
- Managed work order distribution, vehicle maintenance, and safety protocols, ensuring efficient task execution and adherence to company policies.
- Implemented strategic improvements in daily operations, fostering a culture of continuous enhancement and preventive maintenance.
Pharmacy Technician
Harris Teeter
11.2022 - 03.2023
- Created and updated customer profiles, enhancing data accuracy for demographics and medications.
- Assisted pharmacist in managing high prescription volumes, improving workflow efficiency.
- Refilled medications, advised on OTC products, and verified insurance benefits for customer satisfaction.
- Verified prescriptions and drug labels, ensuring compliance and accuracy in documentation.
- Collaborated with pharmacist to measure, prepare, and label medication doses, ensuring precision.
- Received and logged daily drug inventories, reporting discrepancies to maintain inventory accuracy.
Lead Technician
Carolina Power Washing
12.2020 - 11.2022
- Managed inventory supplies, ensuring optimal levels to meet daily and special cleaning needs.
- Coordinated with crew members to efficiently plan and complete jobs.
- Safely mixed, used, and stored hazardous chemicals to minimize risks.
- Trained new crews and team leads, enhancing team performance and safety.
- Communicated with clients to minimize disruptions and maintain satisfaction.
- Optimized inventory management, ensuring timely reordering of critical supplies and maintaining optimal stock levels for daily and specialized cleaning tasks.
Custom Woodworker
Dyke Industries Inc
10.2019 - 12.2020
- Designed custom products to meet client specifications, enhancing customer satisfaction.
- Operated woodworking equipment safely, ensuring high-quality craftsmanship.
- Monitored materials inventory daily, preventing stock shortages and ensuring timely orders.
- Planned workflow and material usage, optimizing time management and resource access.
- Assembled pieces with hardware, ensuring accurate and durable product completion.
Meat Department Assistant
Food Lion
07.2018 - 07.2019
- Collaborated with team members and customers to enhance operational efficiency in the meat department.
- Oversaw order placement and task delegation, ensuring timely and accurate completion.
- Managed daily operations and equipment maintenance, maintaining a high standard of functionality.
- Executed kitchen closing procedures, adhering to the checklist for consistent quality control.
Customer Service Specialist
Walmart
01.2017 - 06.2018
- Resolved customer inquiries, ensuring high satisfaction and meeting performance benchmarks.
- Trained new hires on products and services, reducing process gaps and improving efficiency.
- Assisted customers with payments and account management, enhancing service quality.
- Helped customers open accounts and update information, streamlining routine actions.
- Promoted high customer satisfaction by resolving issues with knowledgeable service.
Education
High School -
Clover High School
Clover, SC01.2017
Some College (No Degree) - Computer Networking And Telecommunications
Midlands Technical College
West Columbia, SCSkills
- Organized
- Excel
- Office
- Outlook
- PowerPoint
- Access
- Data Management
- Process improvement
- Interpersonal communication
- Relationship development
- Conflict resolution
- Verbal communication
- Customer Service
- Attention to Detail
- Strategic Planning
- Team Leadership
- Operational Strategy
Timeline
L3 Installer
West Shore Home
11.2024 - Current
Operations Specialist
Loewen Industrial
02.2024 - Current
Lead Technician
Loewen Industrial
06.2023 - 01.2024
Pharmacy Technician
Harris Teeter
11.2022 - 03.2023
Lead Technician
Carolina Power Washing
12.2020 - 11.2022
Custom Woodworker
Dyke Industries Inc
10.2019 - 12.2020
Meat Department Assistant
Food Lion
07.2018 - 07.2019
Customer Service Specialist
Walmart
01.2017 - 06.2018
Some College (No Degree) - Computer Networking And Telecommunications
Midlands Technical College
High School -
Clover High School
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