Jacob Gunn
york
Summary
Results-driven professional specializing in administrative support and customer service, with experience in HR and marketing. Streamlined operations and enhanced client communications to meet business objectives. Demonstrated leadership as a college lacrosse team captain and currently coaching high school lacrosse, promoting teamwork and athlete development.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Wise Computer Consulting
Lake Wylie
11.2024 - 05.2026
- Coordinated scheduling and appointment management for multiple consultants, ensuring optimal time allocation and resource utilization.
- Scheduled appointments between clients and customers and internal staff members.
- Communicated with clients via phone, email, and in-person to address inquiries.
- Organized and maintained digital and physical filing systems for client documentation.
- Organized and secured confidential documents in compliance with established protocols to ensure data integrity.
- Assisted in preparing reports and presentations for client meetings.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Streamlined office supplies procurement and maintained inventory levels to support operational efficiency.
- Developed streamlined processes for data entry and record keeping tasks.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
HR Assistant
Carowinds, a Cedar Fair Company
Charlotte
03.2024 - 11.2024
- Oversaw organization and maintenance of employee data files.
- Facilitated employment-related requests to support HR operations
- Assisted with termination processing to ensure compliance and accuracy.
- Assisted with scheduling and training
- Provided administrative support, managing various HR tasks
- Upheld a clean and professional work environment through diligent upkeep and organization.
Sales and Marketing Intern
Champion Services
Rock Hill
05.2022 - 08.2022
- Automotive sales and marketing for both their automotive and residential contracting divisions.
- Contacted prospective customers through phone calls and emails to develop business.
- Assisted sales professionals in maintaining customer relationships through follow-up calls to recent buyers, enhancing engagement.
- Developed customized marketing materials that effectively increased product awareness among target audiences.
- Collected and analyzed data on vendor demographics and preferences to inform targeted marketing strategies.
- Managed customer expectations and helped navigate sales processes.
- Shadowed team members to learn problem-solving and best practices in customer service.
Sales Associate
Lowe's Home Improvement
05.2021 - 11.2021
- Assisted customers by responding to inquiries and providing in-depth product knowledge, enhancing their shopping experience.
- Resolved customer problems and addressed complaints, ensuring customer satisfaction and loyalty.
- Maintained calm demeanor while managing issues in busy, high-stress situations, supporting team efficiency and customer service.
- Educated customers about current promotions and advertisements
- Helped customers locate products and checked store system for merchandise at other sites.
- Obtained forklift certification through comprehensive training program.
Security Communications Specialist
Carowinds, a Cedar Fair Company
11.2019 - 01.2020
- Demonstrated ability to deliver results under pressure in a dynamic work environment.
- Answered calls from automatic routing system, gathering essential information from callers to facilitate effective response.
- Maintained comprehensive records of calls in physical and electronic databases to support operational efficiency.
- Collected and organized information for entry into database system, ensuring data accuracy and accessibility.
- This job was seasonal. I worked the summer and winter seasons.
Education
Bachelor's degree in Business Administration -
Montreat College
Montreat, NC05-2023
Skills
- Office Administration
- Customer service
- Scheduling
- Scheduling coordination
- Data Management
- Employee data management
- Microsoft Office
- Computer skills
- Time management
- Team collaboration
- Problem solving
- Communication skills
- Effective communication
- Marketing
- Computer skills
Accomplishments
- Team Captain - Montreat College Lacrosse
- Dean's list for 5 Semesters - Montreat College
Timeline
Administrative Assistant
Wise Computer Consulting
11.2024 - 05.2026
HR Assistant
Carowinds, a Cedar Fair Company
03.2024 - 11.2024
Sales and Marketing Intern
Champion Services
05.2022 - 08.2022
Sales Associate
Lowe's Home Improvement
05.2021 - 11.2021
Security Communications Specialist
Carowinds, a Cedar Fair Company
11.2019 - 01.2020
Bachelor's degree in Business Administration -
Montreat College