Jacob Martinez
Conway
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Stocking Associate / Online Grocery Pickup (OGP)
Walmart
04.2023 - Current
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
- Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
- Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
- Interacted with guests in friendly and knowledgeable way.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Associate of Arts -
Academy For The Arts, Science & Technology (AAST)
895 International Drive, Myrtle Beach, SC05-2019
Skills
- Product Scanning
- Customer Support
- Enthusiastic Approach
- Open To Learning
- Operational Equipment Tracking
- Service Excellence
- Pallet jack operation
- Restocking shelves
- Heavy lifting
- Team collaboration
- Flexible schedule
- Friendly and personable
Timeline
Stocking Associate / Online Grocery Pickup (OGP)
Walmart
04.2023 - Current
Associate of Arts -
Academy For The Arts, Science & Technology (AAST)
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart