Jacob Moss
Lake Wylie
Summary
Resourceful and experienced worker offering expertise in customer service, leadership roles, cleanliness, and preparing and making different kinds of coffee. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Experienced in handling coffee and food orders in a fast paced environment and manner.
Overview
3
3
years of professional experience
Work History
Knowledge Perk Coffee Company
David Kunde
10.2022 - Current
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Drove and handled a coffee bus.
- Worked at the Bank of America stadium, specifically mixing and making coffee cocktails.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Increased overall store performance by implementing effective inventory control measures.
- Ensured consistent product quality by regularly monitoring and adjusting brewing procedures.
- Boosted sales through the development and promotion of seasonal specialty beverages.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
- Fostered positive team morale by providing ongoing support, feedback, and recognition for staff achievements.
- Provided comprehensive training on coffee preparation techniques, ensuring all staff were knowledgeable in delivering exceptional products.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
- Advised customers on whole bean purchases by detailing origin, flavor, and pairing recommendations.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
Papa Doc's Shore Club
Adam Moran
08.2020 - 03.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Associate of Arts - Business
York Technical College
Rock Hill, SC12.2024
Skills
- Status Updates
- Customer Communication
- Company Guidelines
- Company Organization
- Customer Satisfaction
- Serve Customer Needs
- Data Recording
- Inventory Assessments
Timeline
Knowledge Perk Coffee Company
David Kunde
10.2022 - Current
Papa Doc's Shore Club
Adam Moran
08.2020 - 03.2022
Associate of Arts - Business
York Technical College
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