Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JACOB WIGGINS

Bluffton

Summary

Enthusiastic and adaptable recent graduate with a strong foundation in technology and customer service. Proficient in troubleshooting, CRM platforms, and virtual collaboration tools. Demonstrates excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional service. Eager to contribute to a dynamic team that values innovation and customer satisfaction.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

HVAC Installer

E.A.C
11.2024 - Current
  • Loaded and stocked work vehicle with necessary tools and materials, ensuring readiness for daily tasks.
  • Checked units against dispatch paperwork to ensure accuracy before transport procedure.
  • Coordinate with lead installer to confirm equipment and material lists, ensuring readiness before leaving the premises.
  • Efficiently handled tools and materials during installation procedures, contributing to seamless execution.
  • Conducted thorough inspections and meticulous cleaning of workspaces both pre and post-installation
  • Exhibited high energy and professionalism when dealing with clients and staff.

MAINTENANCE/SERVICE TECH

Superior Services
04.2024 - 10.2024
  • Worked under multiple different HVAC techs, learned the basics of refrigeration, heating/cooling, ductwork, maintenance and service work, troubleshooting and repairs
  • Learned the process of preparation before the job, maintaining professionalism and cleanliness during the job, and concluding the call before heading to the next
  • Learned the insides and outs of residential units along with how the entire system comes together
  • Learned the do's and do-not's, ensuring safety and efficiency, along with client satisfaction
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

TEAM LEAD

Chick Fil A
08.2020 - 11.2022
  • Developed essential customer service skills here
  • Worked my way from part-time cashier to full-time team lead
  • Communicated with my team and my trainees effectively in order to teach them the skills they need to succeed
  • Resolved customer issues and allocated employees to designated positions, keeping preferences and needs in mind
  • Developed strong teamwork skills in order to cooperate with newer teammates who may have started their first job, displaying patience and a strong sense of sympathy and guidance
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

GED -

BLHS
Bluffton, SC
09-2023

Skills

  • HVAC
  • Air conditioning
  • Heating
  • Refrigeration
  • Troubleshooting
  • Preventive maintenance
  • Customer service
  • Ductwork
  • Electrical wiring
  • Blueprint reading
  • Scheduling
  • Account updating
  • Complaint resolution
  • Call center experience
  • Skill development
  • Data entry
  • Continuous improvement
  • De-escalation techniques
  • Complaint handling

Certification

HVAC Tech Universal EPA 608 Certified\COMPTIA A+ (In Progress)

Timeline

HVAC Installer

E.A.C
11.2024 - Current

MAINTENANCE/SERVICE TECH

Superior Services
04.2024 - 10.2024

TEAM LEAD

Chick Fil A
08.2020 - 11.2022

GED -

BLHS

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JACOB WIGGINS