Jacob Zenner
GOOSE CREEK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability and willingness to listen and change direction on a moment's notice.
Overview
4
4
years of professional experience
Work History
SWAT & Shift Lead
Best Buy
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Associate
Lidl US
07.2022 - 06.2023
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Mentored and coached other team members to meet daily sales goals.
- Educated new hires on company policies and procedures by designing and developing training program.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Modsquad
MOD Pizza
06.2021 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Goose Creek High School
Goose Creek, SC05.2021
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Excellent work ethic
- Active Listening
- Decision Making
- Responsible
- Employee training
- Team motivation
- Operations monitoring
- Inventory management
Hobbies
- I've been a musician for many years. I occasionally play in a wind local wind ensemble and I've also traveled across the country to play with other world class ensembles.
- I spend much of my time doing photography and have traveled hundreds of miles for events, particularly airshows.
- I have a very competitive mindset and channel much of that through playing video games.
Timeline
SWAT & Shift Lead
Best Buy
07.2023 - Current
Associate
Lidl US
07.2022 - 06.2023
Modsquad
MOD Pizza
06.2021 - 07.2022
High School Diploma -
Goose Creek High School
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