Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Perez

Elgin,SC

Summary

Dynamic and detail-oriented professional with extensive experience in housekeeping at Epworth by the Sea, recognized for exceptional guest relations and health and safety compliance. Proven ability to enhance guest satisfaction through meticulous cleaning and effective teamwork, ensuring a welcoming environment and timely service. Fluent in Spanish and Mixtec, fostering strong customer connections from diverse backgrounds.

Overview

6
6
years of professional experience

Work History

Housekeeper

Epworth by the Sea
07.2023 - 12.2024
  • Clean and maintain guest rooms, conference facilities, and public areas to ensure high standards of cleanliness and guest satisfaction.
  • Perform daily cleaning tasks, including dusting, vacuuming, mopping, and sanitizing surfaces.
  • Restock linens, towels, and guest amenities in rooms and common areas.
  • Respond promptly to guest requests and resolve housekeeping-related issues courteously and professionally.
  • Report maintenance issues or safety hazards to management to ensure a safe environment for guests and staff.
  • Work efficiently both independently and as part of a team to meet deadlines during high occupancy periods and significant events.
  • Follow all safety and sanitation policies and procedures in compliance with company standards.
  • Recognized by management for exceptional attention to detail and consistent positive guest feedback.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Lead Team Member

Tortilleria Y Panaderia El Manantial #2
08.2021 - 2023
  • Led daily store operations in the owner's absence, supervising team members and delegating tasks to ensure smooth workflow and exceptional customer service
  • Prepared, packed, and sold fresh tortillas to customers, ensuring product quality and satisfaction
  • Assisted customers with grocery selection, provided recommendations, and maintained a welcoming store environment.
  • Developed strong relationships with regular customers, which increased return visits.
  • Restocked aisles and maintained organized shelves, managing inventory to ensure product availability.
  • Processed international money transfers using an automated system, accurately handling transactions for customers sending funds to multiple countries
  • Tracked inventory and supplies, placed orders with vendors, and ensured timely restocking to meet store needs
  • Operated the cash register, processed sales transactions, and balanced cash drawers at the end of each shift
  • Supported a team-oriented environment by training new employees and fostering clear communication
  • Managed and motivated employees to be productive and engaged in work.

Nail Technician

Eagle's Nail
01.2019 - 08.2021
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust, and satisfaction.
  • Sterilize and sanitize beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Communicated effectively with management concerning essential customer issues.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.

Cleaner

Beachview Vacation Rentals
01.2019 - 08.2021
  • Cleaned and sanitized bathrooms, kitchens, and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris, and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Education

Bachelor of Science - Health Care Administration

Liberty University
Lynchburg, VA
03-2027

GED -

Escuela Virtual De Puerto Rico
Santurce, PR
04-2023

Skills

  • Teamwork

  • Housekeeping

  • Customer service

  • Mopping and sweeping

  • Cleaning techniques

  • Health and safety compliance

  • Bed making proficiency

  • Kitchen cleaning

  • Safe chemical handling

  • Guest relations

  • Fluent in Spanish and Mixtec

Languages

Spanish
Native or Bilingual
Mixtec
Native or Bilingual
English
Professional Working

Timeline

Housekeeper

Epworth by the Sea
07.2023 - 12.2024

Lead Team Member

Tortilleria Y Panaderia El Manantial #2
08.2021 - 2023

Nail Technician

Eagle's Nail
01.2019 - 08.2021

Cleaner

Beachview Vacation Rentals
01.2019 - 08.2021

Bachelor of Science - Health Care Administration

Liberty University

GED -

Escuela Virtual De Puerto Rico

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Jacqueline Perez