Jacqueline Sobota-Malloy

• Analyzed customer data to identify trends that drive targeted marketing strategies.
• Guided junior sales staff through mentorship to strengthen competencies and optimize team collaboration.
• Cultivated relationships with convention meeting planners to enhance partnership opportunities.

• Cultivated relationships with key stakeholders, fostering long-term partnerships and collaboration.
• Led cross-functional teams at the Village Inn & Conference Center & Brookstown Inn to enhance client engagement and improve customer satisfaction ratings and increase group business. Developed Sales Goals and yearly budgets for both properties. Helped owners with financial decisions for the properties.

• Led strategic sales initiatives to enhance market presence and drive revenue growth.
• Developed and implemented comprehensive sales training programs for team members.
• Analyzed market trends to identify new business opportunities and optimize sales strategies.
• Fostered relationships with key clients to ensure high levels of customer satisfaction and retention.
• Part of executive board and involved in all decisions made at and for the property.

Worked Corporate, Association, SMERF, and Motorcoach markets. During that time I focused on building strong relationships with many planners that helped me retain their events for many years.

• Developed and implemented sales strategies to increase revenue and market share.
• Handled all Markets.
• Established key partnerships to enhance Resort and hosted Fam trips for planners to experience this new property.

• Oversaw all aspects of banquet operations, ensuring smooth execution of events.
• Coordinated with catering teams to create tailored menu options for diverse client needs.
• Managed event logistics, including setup, staffing, and breakdown procedures.
• Developed training programs for staff to enhance service quality and operational efficiency.