Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline M. Bergin

Mt. Pleasant,SC

Summary

A confident, organized and results-oriented individual with backgrounds in pharmaceutical, medical communications, and event management. A quick learner who can absorb new situations and communicate clearly and effectively with both professionals and members of the public with a professional and persona presence.

Client Services professional with solid background in managing client relationships and enhancing service satisfaction. Adept at coordinating team efforts and driving results through effective communication and problem-solving. Skilled in handling client inquiries, managing schedules, and adapting to changing priorities, ensuring seamless service delivery and optimal client experiences. Reliable and collaborative, with strong focus on achieving organizational goals and fostering team success.

Overview

30
30
years of professional experience

Work History

Client Services Coordinator

PharMethod
02.2023 - Current
  • Coordinated client communications to enhance service delivery and satisfaction.
  • Implemented workflow improvements to streamline project management processes.
  • Developed training materials for onboarding new staff, ensuring consistent service standards.
  • Facilitated cross-departmental collaboration to resolve client inquiries effectively.
  • Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
  • Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
  • Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
  • Streamlined processes for improved efficiency in managing client requests and inquiries.

Senior Program Coordinator

MedForce
11.2018 - 02.2023
  • Oversaw four AbbVie Pharmaceutical Key Opinion Leaders, amongst other speakers within my three assigned regions. In addition, successfully managed their yearly contracting and threshold logistics, travel needs, and honorarium rates.
  • Collaborated with reps and speakers to confirm program logistics to ensure success with virtual and live speaker bureau programs.
  • Assisted team with post-program quality checking and reconciliation.
  • Ran daily reporting to ensure quarterly budgets are accurate for each region.
  • Coordinated from inception to completion 1/3 of Allergan General Medicine Team's first quarter's total program count in 2021.

Assistant to Property Manager, •Assistant

Urban Building Evaluations
01.2016 - 12.2017
  • In management of over 30 Residential Associations throughout Monmouth and Middlesex Counties
  • Primary contact for owners with service requests
  • Notify owners of Association Rules and Regulations
  • Prepare board member correspondence packages for the various association meetings
  • Ensure owners are aware of all local and state inspections for their units.

Direct Support Representative

Family Resource Network
01.2013 - 01.2015
  • Worked directly with and supported a disabled client to become active within her community
  • Discovered client’s interest in art
  • Enrolled client in art classes at a local center
  • Assisted client’s enrollment, attendance and participation in adult education classes, computer classes, and exercise classes.

Property Manager

Goodhope Management, Inc
01.2003 - 01.2005
  • Property manager for a 200,000 sq ft.
  • Landmark commercial building
  • Accounted for operating income and expenditures, reviewed tenant lease provisions, and maintained lease files
  • Analyzed general ledge and accounts payable reports for budget variances
  • Met all new tenants prior to occupancy and acted as a liaison between tenants and building staff
  • Processed tenant reimbursements, created a positive experience with tenants and potential customers.

Property Manager - Property Manager

SL Green Corporation
01.1999 - 01.2003
  • For a 300,000 sq
  • Landmark commercial building
  • Prepared operating and capital budgets, accounted for all operating income and expenditures
  • Oversaw building staff consisting of security, engineers and porters
  • Created status reports for senior management during a major lobby renovation
  • Coordinated building maintenance and repairs, and tenant special requests with engineering and porter staff.

Administrative Assistant

The Mendik Company, Vornado Realty Trust
01.1995 - 01.1999
  • Primary contact for tenants with service requests, questions, and problems
  • Issued access cards, schedule usage of overtime freight elevator, hampers/dumpsters, and loading docks
  • Notified tenants of building-wide activities; maintained current tenant information, updated rules & regulations
  • In routine situations, acted as liaison between tenants, Vornado Realty Trust, and vendors or contractors

Education

Associates Degree - Human Services

Brookdale Community College
01.2015

Honorable Discharge

United States Air Force
09.1989

Skills

  • Scheduling Proficiency
  • Project Coordination
  • Program Management
  • Report Creation
  • Standard Operating Procedures
  • Research and Facts Collecting
  • Effective Customer Communication
  • Customer Support and Assistance
  • Planning & Organizing
  • Microsoft Office
  • People Skills

Timeline

Client Services Coordinator

PharMethod
02.2023 - Current

Senior Program Coordinator

MedForce
11.2018 - 02.2023

Assistant to Property Manager, •Assistant

Urban Building Evaluations
01.2016 - 12.2017

Direct Support Representative

Family Resource Network
01.2013 - 01.2015

Property Manager

Goodhope Management, Inc
01.2003 - 01.2005

Property Manager - Property Manager

SL Green Corporation
01.1999 - 01.2003

Administrative Assistant

The Mendik Company, Vornado Realty Trust
01.1995 - 01.1999

Associates Degree - Human Services

Brookdale Community College

Honorable Discharge

United States Air Force

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Jacqueline M. Bergin