Jada Cooper
Lyft
Florence
15
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Driver
6 Years 9 Months- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Navigated efficiently through varied urban environments, optimizing route planning for timely arrivals.
- Maintained strict adherence to safety protocols and regulations, promoting safe driving practices.
Customer Care Representative
2 Years 5 Months- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purpose.
- Educated members on plan benefits, coverages, and deductibles.
Seasonal Personal Vehicle Driver
1 Year 1 Month- Operated delivery vehicles safely and efficiently in compliance with UPS protocols.
- Navigated routes effectively to ensure timely deliveries and customer satisfaction.
- Managed load optimization to enhance delivery capacity while ensuring safety standards.
- Delivered fragile cargo safely by employing secure packing methods and careful handling techniques during transport process.
- Enhanced route efficiency for faster deliveries with GPS navigation and advanced planning.
- Completed accurate logsheets for hours worked, mileage driven, and other required information as per company policy.
Inside Sales Representative
2 Years 9 Months- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Call Center Representative
2 Years 1 Month- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Provided exceptional customer service by resolving issues efficiently and enhancing client satisfaction levels.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Childcare Provider
1 Year 9 Months- Supervised daily activities to ensure child safety and engagement.
- Developed age-appropriate educational programs to enhance learning outcomes.
- Facilitated communication with parents regarding child development and progress.
- Trained new staff on childcare policies and best practices for care delivery.
Teller
2 Years 1 Month- Processed customer transactions efficiently while maintaining accuracy in cash handling.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, providing knowledgeable support on products and services.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
Cashier
3 Years 7 Months- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and support.
- Trained new cashiers on operational procedures and customer service standards.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma
Medical Billing And Coding - Continue Education Program
Skills
Time management
Call center experience
Data entry proficiency
Complaint handling
Empathy display
Dispute resolution
Coaching
First call resolution
Phone etiquette
Upselling and cross selling
Product knowledge
Problem-solving
Timeline
Customer Care Representative
Blue Cross Blue Sheild
01.2024 - 06.2026Read More
Seasonal Personal Vehicle Driver
UPS
11.2023 - 12.2024Read More
Inside Sales Representative
Spectrum
02.2021 - 11.2023Read More
Driver
Lyft
10.2019 - CurrentRead More
Call Center Representative
Recruiting Solutions Inc
01.2019 - 02.2021Read More
Childcare Provider
Sugarbear Daycare
04.2017 - 01.2019Read More
Teller
Wells Fargo
05.2015 - 06.2017Read More
Cashier
Phoenix Mart
10.2011 - 05.2015Read More
Wilson High School
High School Diploma
Read More
Florence-Darlington Technical College
Medical Billing And Coding from Continue Education Program
Read More