Jade Covington
Florence
Summary
Dedicated professional with expertise in developing actionable employment plans that align with client aspirations. Proven track record of enhancing employability through targeted coaching and strategic collaboration with employers. Successful in facilitating job placements that meet both client and employer needs.
Overview
11
11
years of professional experience
Work History
Transition Job Coach
South Carolina Vocational Rehabilitation
02.2025 - Current
- Conducted assessments to identify clients’ skills, interests, and barriers to employment, guiding tailored support strategies
- Develop individualized employment plans that align with clients’ goals and aspirations
- Provided ongoing job coaching and support through interview preparation, resume writing, and job search strategies, enhancing clients' employability
- Collaborate with employers to facilitate job placements and ensure a supportive work environment
- Monitored clients’ progress and adjusted coaching methods to promote success, ensuring alignment with individual goals
- Maintain accurate records of client interactions and outcomes to support program evaluation
Call Center Representative
South Carolina Department of Revenue
01.2024 - 02.2025
- Assisted and educated customers to resolve issues with individual income tax, sales tax, and withholding tax accounts, enhancing overall customer satisfaction
- Reviewed customer accounts and past correspondence to identify effective solutions, improving customer support efficiency
- Guided customers in resetting passwords and regaining access to mydorway, ensuring secure access to the scdor’s online tax portal
- Learning about state tax laws and regulations, SCODR internal policies, and MYDORWAY, then applying that knowledge to resolve customer issues
- Submitted account adjustment requests and redirected complex calls to the appropriate scdor section.
Teacher’s Assistant
Lester Elementary School
07.2023 - 12.2023
- Instructed students collaboratively with teachers to enhance understanding of concepts
- Work with students on individual and small group bases to reinforce learning concepts, help complete assignments, and improve performance
- Utilize a variety of teaching methods including lectures, media, group, discussions, and role playing
- Enforced behavior rules and procedures to maintain order in a class of 14
Technical Support Agent
Conduent
11.2022 - 07.2023
- Guided customers through troubleshooting techniques to resolve issues effectively
- Answered phones promptly and professionally to ensure customer satisfaction
- Able to comprehend oral and written communication skills to effectively read up on knowledge articles and give accurate information
- Documented detailed call summaries in system to maintain accurate records
- Maintaining positive and respectful attitude while working independently and in a team environment
Benefits Administrator
Eastridge
09.2021 - 11.2022
- Facilitated selection of job benefits for customers through phone consultations, ensuring clarity and satisfaction
- Answered phones promptly and professionally, enhancing customer experience and support
- Recorded detailed call summaries in the system, maintaining accurate documentation for future reference
- Able to comprehend oral and written communication skills to effectively read up on knowledge articles and give accurate information
- Maintaining a positive and respectful attitude while working independently and in a team environment
Recruiter/ Staffing Consultant
Spherion Staffing
02.2022 - 06.2022
- Screen candidates for open positions
- Executed administrative tasks including time submissions, pay card issuance, onboarding packet preparation, and I9 completion to ensure smooth operations
- Managed HR roll tasks such as processing job assignment terminations to maintain accurate employment records
- Maintain positive and respectful attitude while working independently and in a team environment
- Documented detailed summaries in the system for accurate record-keeping and reporting
- Answer phones in a timely and professional manner
Customer Service Representative
Robert Half
12.2021 - 01.2022
- Conducted outbound calls to high-risk members to ensure understanding of medication needs
- Answer phones in a timely and professional manner
- Comprehended written and oral communication to provide accurate information.
- Maintain positive and respectful attitude while working independently and in a team environment
- Documented detailed call summaries in the system to maintain accurate records
- Researched member profiles to accurately code for pharmacist medication reviews
Warehouse Associate
Target Warehouse
03.2021 - 09.2021
- Maintained positive and respectful attitude while collaborating with team and working independently to foster a productive environment
- Comprehended oral and written communication to accurately read labels, tickets, and product documentation, ensuring correct processing of items
- Able to operate all power equipment, warehouse technology, and other systems safely
- Facilitated merchandise movement by lifting and carrying items, ensuring proper handling of products weighing up to 60 lbs to prevent damage
- Ensured compliance with safety standards while working in temperature-controlled environments to preserve perishable goods.
- Able to accurately use basic math skills
Phone Advocate
Kelly Services
11.2020 - 03.2021
- Answered phones promptly and professionally to ensure positive customer experience.
- Assessed claimants through effective communication to determine optimal actions.
- Maintained positive and respectful attitude while working independently and in a team environment
- Screen, code, and key claims in claims system
- Reported detailed call summaries into system to maintain accurate records.
Warehouse Associate
Harbor Freight
08.2020 - 11.2020
- Maintained positive and respectful attitude while collaborating with team members and working independently to support warehouse operations
- Comprehended oral and written communication to accurately read labels, tickets, and product documentation, ensuring correct processing of merchandise
- Utilized basic math skills to verify inventory counts and measure product dimensions for efficient storage
- Able to operate all power equipment, warehouse technology, and other systems safely
- Ensured efficient handling of merchandise by lifting and carrying items weighing up to 47 lbs regularly and up to 60 lbs occasionally.
- Adapted to various temperature-controlled environments to ensure safe handling and storage of sensitive merchandise.
Equipment Training Assistant & Distribution Operator
QVC Distribution Center
09.2015 - 08.2020
- Conducts classroom training for new employees
- Assist training department in developing and revising training program
- Recorded details of training classes and outcomes to enhance future training effectiveness.
- Executed picking, consolidation, and staging of merchandise to ensure timely and accurate fulfillment of orders.
- Performed various tasks to support team operations
- Maintained positive and respectful attitude while collaborating with team members and working independently
- Able to comprehend oral and written communication skills to effectively read labels, tickets, and other product documentation
- Able to accurately use basic math skills
- Able to operate all power equipment, warehouse technology, and other systems safely
- Able to lift and carry merchandise weighing up to 47 lbs. regularly and up to 60lbs on an infrequent basis
- Able to work in various temperature-controlled environments
Substitute Teacher
Kelly Services
09.2019 - 02.2020
- Delivered instruction, fostered student progress, and maintained a positive learning environment in absence of full-time teacher
- Cultivated effective relationships with students, teachers, administrators, and parents to support a collaborative educational environment
- Maintained ethical standards in all professional interactions, ensuring trust and respect among students and staff
Front End Cashier
Academy Sports and Outdoors
10.2017 - 10.2018
- Delivered prompt, friendly customer service while operating cash register for all transactions
- Maintain and exhibit knowledge of cashier processes and procedures
- Zoned merchandise and maintained merchandising guidelines by stocking impulse/front end POGs
- Maintained a tidy environment through consistent housekeeping activities
- Reads, understands, and follows company policies, procedures and rules
Education
Bachelor of Arts - Behavioral Science, Minor Psychology
Columbia College
Columbia, SC12-2015
Skills
- Critical thinking and problem solving
- Public speaking and presentations
- Customer service excellence
- Team collaboration
- Technical proficiency
- Project management
- Career counseling and guidance
- Job assessment and preparation
- Individualized employment plans
- Employer engagement and collaboration
- Customer relationship management
- Performance monitoring and record keeping
- Orientation and onboarding processes
- Resume development strategies
- Data analysis and gathering
- Coaching support and meetings
- Decision-making assistance
- Community networking initiatives
- Job accommodation strategies
- Progress tracking
Certificates And Licenses
Crown Certification, Crown Company
Timeline
Transition Job Coach
South Carolina Vocational Rehabilitation
02.2025 - Current
Call Center Representative
South Carolina Department of Revenue
01.2024 - 02.2025
Teacher’s Assistant
Lester Elementary School
07.2023 - 12.2023
Technical Support Agent
Conduent
11.2022 - 07.2023
Recruiter/ Staffing Consultant
Spherion Staffing
02.2022 - 06.2022
Customer Service Representative
Robert Half
12.2021 - 01.2022
Benefits Administrator
Eastridge
09.2021 - 11.2022
Warehouse Associate
Target Warehouse
03.2021 - 09.2021
Phone Advocate
Kelly Services
11.2020 - 03.2021
Warehouse Associate
Harbor Freight
08.2020 - 11.2020
Substitute Teacher
Kelly Services
09.2019 - 02.2020
Front End Cashier
Academy Sports and Outdoors
10.2017 - 10.2018
Equipment Training Assistant & Distribution Operator
QVC Distribution Center
09.2015 - 08.2020
Bachelor of Arts - Behavioral Science, Minor Psychology
Columbia College