Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jadence Doll

Easley

Summary

Dynamic professional with a strong customer service focus and proven ability to enhance guest experiences at Topgolf. Skilled in employee training and team motivation, I successfully improved operational efficiency and customer satisfaction. Adept at inventory management, I foster positive relationships while driving team performance and achieving business goals.

Overview

6
6
years of professional experience

Work History

Shift Lead

Topgolf
08.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Server

Tipsy Taco
02.2023 - 06.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Assistant Manager

Roller Time Skating Academy
09.2019 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Completed all filing, documents, and appointments scheduled.

Education

Powdersville High School
Powdersville Sc
05.2022

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Staff development
  • Coaching and mentoring
  • Inventory management
  • Strong verbal and written communication

Timeline

Shift Lead

Topgolf
08.2024 - Current

Server

Tipsy Taco
02.2023 - 06.2025

Assistant Manager

Roller Time Skating Academy
09.2019 - 05.2022

Powdersville High School

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Jadence Doll