Jahlaiya Brown
Elgin,WI
Summary
Motivated sophomore at Allen University with a 3.5 GPA, pursuing a career in education and committed to fostering inclusive learning environments that nurture young learners. Proven experience in leadership, student engagement, and community service, complemented by strong skills in conflict resolution and crisis management. Reliable and adaptable with a natural ability to connect with diverse groups, dedicated to helping others succeed through effective communication and mentoring relationships. Eager to contribute to team success while continuously developing professional skills and maintaining a positive attitude toward personal growth.
Overview
5
5
years of professional experience
Work History
Resident Assistant
Allen University
Columbia, SC
07.2025 - Current
- Facilitated community-building events to enhance resident engagement and support initiatives.
- Provided conflict resolution support, fostering a positive living environment for residents.
- Assisted in implementing safety protocols and emergency procedures within residence halls.
- Coordinated educational workshops that promoted personal development and academic success.
- Developed and maintained regular communication with residents to address needs and concerns promptly.
- Collaborated with university staff to streamline processes and enhance overall student experience in residence life.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Youth Mentor
Youth Mentor
Columbia,SC
01.2024 - Current
- Guided students through structured programs promoting leadership and life skills.
- Facilitated weekly mentoring sessions to promote personal development and emotional resilience among youth.
- Developed individualized action plans to address unique challenges faced by mentees.
- Collaborated with community organizations to coordinate resources for at-risk youth support programs.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Introduced students to positive and creative outlets such as drawing and poetry.
Warehouse Associate
Amazon Book Center
West Columbia
02.2024 - 08.2025
- Processed and organized book orders, assisted customers, and managed inventory.
- Coordinated daily picking schedules to optimize workflow and meet shifting demand requirements.
- Improved picking efficiency by implementing streamlined processes for order retrieval and packing procedures.
- Collaborated with cross-functional teams to enhance overall supply chain efficiency through effective communication strategies.
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
- Participated in ongoing training sessions to stay updated on best practices within the pick-and-pack industry domain.
- Exhibited strong attention to detail while handling fragile items carefully during the picking process, reducing product damages incurred during transit.
- Ensured timely order fulfillment by efficiently locating and retrieving products in the warehouse.
Pre-K Teacher
Pre-K Teacher
Columbia
08.2023 - 05.2024
- Designed and implemented early childhood curriculum in a nurturing classroom environment.
- Developed engaging lesson plans that fostered early childhood learning and social skills.
- Implemented classroom management strategies to create a positive learning environment.
- Collaborated with parents to support children's developmental goals and progress tracking.
- Assessed student progress through observation and tailored activities to individual needs.
- Organized educational activities that enhanced cognitive development and creativity in students.
- Evaluated program effectiveness, recommending improvements to enhance educational outcomes for students.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Fulfillment Associate
Amazon Fulfillment Center
Columbia
05.2023 - 08.2023
- Picked, packed, and shipped customer orders with accuracy in a fast-paced environment.
- Operated material handling equipment to ensure efficient product movement within fulfillment center.
- Collaborated with team members to optimize order picking and packing workflows, reducing processing time.
- Trained new associates on safety protocols, operational procedures, and equipment usage to enhance team performance.
- Monitored quality control measures, ensuring compliance with company standards for packaging accuracy and integrity.
- Implemented process improvements that streamlined operations, resulting in increased productivity and reduced errors.
- Analyzed operational metrics to identify trends and recommend strategies for enhancing efficiency across departments.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Shift Leader
Cracker Barrel
09.2021 - 05.2023
- Supervised staff, resolved issues, and managed daily restaurant operations.
- Supervised daily restaurant operations, ensuring efficient service delivery and adherence to health standards.
- Trained and mentored new servers on menu knowledge, customer service protocols, and operational procedures.
- Coordinated shift schedules to optimize staff allocation and maintain service quality during peak hours.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty through effective problem-solving.
- Implemented process improvements that reduced wait times and increased table turnover rates during busy shifts.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Sales Associate / Shift Leader
Five Below
Columbia
03.2021 - 10.2022
- Delivered customer service, maintained inventory, and led store operations during shifts.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and restocking efforts.
- Trained new associates on store policies, customer service techniques, and sales strategies.
- Implemented visual merchandising standards to optimize product displays and drive sales.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Collaborated with team members to achieve daily sales goals and improve operational efficiency.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Analyzed sales trends to identify opportunities for product promotions and seasonal displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Gas Station Clerk
Quick Trip
Columbia, SC
04.2021 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment.
- Assisted customers with product inquiries and provided exceptional service.
- Ensured cleanliness and organization of store premises for optimal customer experience.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Delivered exemplary customer service and warmly greeted guests.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
Education
Bachelor - Elementary Education
Allen University
Columbia, SC05.2028
Early Childhood Development
Midlands Technical College
High School Diploma - undefined
Spring Valley High School
01.2022
Skills
- Early Childhood Education & Classroom Management
- Lesson Planning & Curriculum Design
- Child Development & Behavioral Guidance
- Leadership & Team Management
- Public Speaking & Communication
- Social Media Management & Content Creation
- Event Planning & Community Outreach
- Conflict Resolution & Mediation
- Mentoring & Youth Development
- Time Management & Organization
- Cultural Competency & Diversity Awareness
- Problem-Solving & Critical Thinking
- Microsoft Office & Google Suite
- Customer Service & Relationship Building
- Time management
- Team player
- Supportive
- Activity planning
- Student leadership
- Student engagement
- Effective planning
- Public speaking
- Mental health awareness
- Role modeling
- Professional speaking
Timeline
Resident Assistant
Allen University
07.2025 - Current
Warehouse Associate
Amazon Book Center
02.2024 - 08.2025
Youth Mentor
Youth Mentor
01.2024 - Current
Pre-K Teacher
Pre-K Teacher
08.2023 - 05.2024
Fulfillment Associate
Amazon Fulfillment Center
05.2023 - 08.2023
Shift Leader
Cracker Barrel
09.2021 - 05.2023
Gas Station Clerk
Quick Trip
04.2021 - 11.2021
Sales Associate / Shift Leader
Five Below
03.2021 - 10.2022
Early Childhood Development
Midlands Technical College
High School Diploma - undefined
Spring Valley High School
Bachelor - Elementary Education
Allen University
Community & Volunteer Service
- Forward City Church, Assisted with children’s ministry and community engagement.
- Melanin by Design, Coordinated outreach projects, including feeding the homeless.
- Vacation Bible School Teacher, 2020, Led lessons and youth activities.
- Sunday School Teacher, 2018, 2020, Led Bible lessons and supported youth development.