Jahmariya Martin
Greer
Summary
Experienced Customer Service Representative with 5-6 years of proven expertise in resolving complex member issues at Aetna while maintaining HIPAA compliance and providing technical assistance. Demonstrated track record at Majorel for fostering positive customer relations and excelling in multitasking within fast-paced environments. Ready to contribute effectively to any customer-focused team.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Velera
03.2023 - Current
- Analyzed calls to identify potential issues.
- Analyzed customer records to derive insights.
- Leveraged resources to ensure members receive clear guidance towards optimal care solutions.
- Coordinated with various internal teams to address member concerns promptly.
- Conducted work from various locations other than central office.
Customer Service Advisor
Aetna
08.2020 - 11.2022
- Addressed customer inquiries, concerns, and complaints.
- Guided new customers through onboarding processes.
- Managed data input tasks, ensuring accuracy and client satisfaction.
- Addressed customer inquiries across multiple communication channels.
- Communicated and collaborated with teams using digital tools.
Customer Support Representative
Majorel
05.2020 - 07.2021
- Managed and handled customer issues effectively.
- Guided clients through technical problem-solving processes.
- Assisted customers in resolving billing questions.
- Handled challenging situations with composure and an optimistic approach.
Retail Sales Associate
Ross
11.2020 - 04.2021
- Made customers feel welcome when they arrived at the store.
- Offered information and suggestions on products to enhance customer experience.
- Handled transactions swiftly and precisely with point-of-sale system.
- Worked alongside team towards accomplishing store aims.
Customer Service & Cashier
Walmart
03.2019 - 10.2020
- Delivered top-tier customer service by facilitating seamless checkout interactions.
- Ensured accurate balancing of cash and inventory through consistent policy compliance.
Education
High School Diploma - undefined
Greer High School
Greer, SC05.2020
Skills
- Active Listening
- Conflict Resolution
- Empathy
- Microsoft Office
- Typing
- Medical Terminology
- Problem Solving
- Salesforce
- NextGen
- Insurance Verification
- Communication
- Customer Service
- Account Verification
- Data entry and documentation
- Product knowledge
- Time management
- Remote work tools/ technical support
- Conflict resolution
- Payment processing
- Microsoft outlook
- Team development
- Technical support
- Problem resolution
- Call center experience
- Microsoft Excel
Languages
English
Native or Bilingual
HIGHLIGHTS OF SKILLS AND QUALIFICATIONS
- Results-Oriented Professional: Proven track record of achieving measurable results and exceeding goals in Customer Service.
- Technical Proficiency: Proficient in Microsoft Office suite with a strong aptitude for learning new technologies.
- Adaptable and Resourceful: Flexible and adaptable in fast-paced environments, with the ability to prioritize tasks and meet deadlines.
Timeline
Customer Service Representative
Velera
03.2023 - Current
Retail Sales Associate
Ross
11.2020 - 04.2021
Customer Service Advisor
Aetna
08.2020 - 11.2022
Customer Support Representative
Majorel
05.2020 - 07.2021
Customer Service & Cashier
Walmart
03.2019 - 10.2020
High School Diploma - undefined
Greer High School
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