Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jah'unique C U S A C K

Columbia

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Remote Customer Service Representative

Annuity Health
Columbia
01.2025 - 06.2025
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Maintained detailed records of all billing activities including denials, adjustments, and payments received.
  • Resolved discrepancies between insurance companies and patients regarding payment of bills.
  • Generated monthly invoices for patients based on services provided according to established fee schedules.

Certified Dental Assistant

Pacific Dental Services - Oral Surgery
05.2024 - 09.2024
  • Prepare patients for oral surgery procedures, including taking vital signs and ensuring comfort.
  • Provide post-operative care, including applying dressings and scheduling follow-up appointments.
  • Assist the oral surgeon during procedures, passing instruments and materials as needed.
  • Manage patient anxiety and provide reassurance.

Correctional Officer II

South Carolina Department Of Juvenile
09.2023 - 12.2023
  • Monitor inmate activities
  • Ensuring the safety of other institutional employees and visitors
  • Enforce rules through disciplinary action

Eligibility Specialist II

South Carolina Department Of Human Health Services (Apple One)
01.2021 - 01.2023
  • Determine if individuals are eligible for benefits
  • Gathered information by interviewing applicants

Material Handler

Husqvarna
08.2019 - 12.2020
  • Inspect products for damage or defects and reporting any issues.
  • Order picking and packing, packaging orders appropriately, and preparing them for shipment.
  • Inventory management

Education

Certified Dental Assistant -

Accelerated Academy Dental Assisting School
Columbia, SC
03.2024

High School Diploma -

Eau Claire High School
Columbia, SC
01.2018

Skills

  • EMR systems
  • Patient care
  • Insurance verification
  • Four-handed dentistry
  • Team collaboration
  • Adaptability in fast-paced environments
  • Organizational and time management skills

Certification

  • X-Ray
  • BLS
  • Dental Assisting

Timeline

Remote Customer Service Representative

Annuity Health
01.2025 - 06.2025

Certified Dental Assistant

Pacific Dental Services - Oral Surgery
05.2024 - 09.2024

Correctional Officer II

South Carolina Department Of Juvenile
09.2023 - 12.2023

Eligibility Specialist II

South Carolina Department Of Human Health Services (Apple One)
01.2021 - 01.2023

Material Handler

Husqvarna
08.2019 - 12.2020

Certified Dental Assistant -

Accelerated Academy Dental Assisting School

High School Diploma -

Eau Claire High School

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