Jaime Hamner
Ridgeland
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Owner, Lead Repairman
Hamner Music
07.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Directed the planning and execution of special events or promotions that drove customer engagement and loyalty rates higher than ever before.
Band Instrument Repairman/ Marine Musician
United States Marine Corps
09.1991 - 10.2011
- Maintained detailed records of repairs, parts used, and labor costs for accurate invoicing and inventory management.
- Contributed to the company''s positive reputation through exceptional work ethic, strong technical skills, and dedication to customer service excellence.
- Completed complex repair tasks under challenging conditions while maintaining strict attention to detail and quality control measures.
- Enhanced repair quality by utilizing proper tools and techniques in a timely manner.
- Maintained inventory of repair supplies and ordered parts.
- Optimized workflow efficiency through organization of workspace, tool maintenance, and careful planning of daily tasks.
- Provided expert knowledge in troubleshooting difficult repairs, contributing to faster resolutions for clients'' issues.
- Completed repairs and maintenance for over 50customers per week.
- Mentored junior technicians, sharing valuable skills and insights gained from years of experience in the field.
- Dismantled machines and equipment to remove defective parts.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Utilized variety of tools and diagnostic equipment to complete repairs.
Education
High School Diploma -
Lemoore Union High School
Lemoore, CA06-1991
Skills
- Customer relations
- Power tool operation
- All band instrument proficiency
- Small business operations
Accomplishments
Providing second to none service to our customers, we offer instrument sales and rentals, accessory sales, lessons, and a full service instrument repair shop. The company was founded by Jaime Hamner who realized the true need for our service in Beaufort County; a truly affordable music destination that can't be matched.
We’ve been working hard to establish our hallmark principles: meeting and exceeding our clients' expectations and selling top quality service and products for a fair price.
Certification
Associate of Applied Science in Band Instrument Repair
Languages
English
Professional Working
Timeline
Owner, Lead Repairman
Hamner Music
07.2011 - Current
Band Instrument Repairman/ Marine Musician
United States Marine Corps
09.1991 - 10.2011
High School Diploma -
Lemoore Union High School
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