Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Additionalexperienceandcourses
Produce Music, Art, Diving, Spend time with my dog
Languages
Timeline
Generic
JAIME O'CONNOR MORO

JAIME O'CONNOR MORO

Placencia

Summary

Artistic Director and Public Relationship with experience in the Hotel industry looking for a new challenge in the luxury hotel industry, focused in creating new entrainment concepts, innovative events, strategics partnerships and management of high-end client.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Guest Experience Manager and Artistic Director

ITZ'ANA RESORT AND RESIDENCES
05.2024 - Current
  • Company Overview: SLH Hotel - Specializing in American Luxury Tourism
  • Artistic Direction: Served as Artistic Director, curating the visual and experiential identity of the hotel to align with the brand's luxury image. Developed innovative concepts for events, décor, and promotional materials, ensuring cohesive storytelling across all guest touchpoints. Designed and implemented thematic experiences for events, enhancing guest engagement and creating immersive, memorable stays.
  • Collaborated with the marketing team to ensure visual consistency across advertising campaigns, in-house materials, and digital platforms.
  • Oversaw design and execution of aesthetic elements in public areas and guest spaces, ensuring alignment with the brand’s luxury ethos.
  • Directed photoshoots and promotional content creation to capture the essence of the hotel experience and attract target clientele.
  • Event Coordination: Successfully organized and managed all hotel events, ensuring seamless execution and high guest satisfaction.
  • Operational Expertise: Proficient in Opera PMS, utilizing it to manage reservations, guest profiles, and streamline front-desk operations.
  • Public Relations Management: Strengthened the hotel's public image by cultivating relationships with guests, media, and stakeholders.
  • Guest Services & Communication: Delivered professional and efficient responses to incoming guest inquiries via phone, email, and in-person, showcasing excellent communication skills.
  • Complaint Resolution: Resolved guest complaints promptly with a focus on customer satisfaction, earning trust and loyalty.
  • Reputation Management: Improved the hotel's online ratings by constructively addressing negative reviews and implementing guest feedback into actionable improvements.
  • Team Leadership: Mentored junior staff, sharing best practices to enhance service quality and foster a collaborative team environment.
  • Marketing & Promotions: Designed and executed promotional initiatives to increase hotel occupancy and revenue growth.
  • VIP Relations: Provided personalized service to VIP guests, ensuring every detail met or exceeded their expectations.
  • Event Planning: Organized and hosted memorable guest events and activities, fostering long-term positive relationships with clients.
  • Customer Retention: Employed dynamic service strategies to build strong patron relationships, resulting in improved customer retention rates.
  • Problem Solving: Investigated and resolved guest challenges with innovative solutions, ensuring timely resolutions and enhanced guest experiences.

Regional Sales Consultant - Northwest Territory

APROPERTIES REAL ESTATE
01.2022 - 03.2024


Exclusive Property Sales: Successfully facilitated the sale of high-value properties, leveraging market insights and a robust client network to achieve optimal outcomes for both buyers and sellers.

Portfolio Management: Oversaw the company's property portfolio, implementing strategies to enhance asset value and ensure alignment with market trends and client expectations.

Negotiation: Led complex negotiations, securing favorable terms and fostering long-term relationships with clients and stakeholders.

Capital Raising: Spearheaded initiatives to attract investment, effectively communicating the company's vision and growth potential to prospective investors.

Strategic Partnerships: Identified and established partnerships with key industry players, expanding the company's market presence and service offerings.

Administrative Operations Manager

Galileo Office Spaces / Recoinvierta
01.2020 - 12.2021

A dynamic real estate company specializing in the transformation of commercial spaces into residential properties, combining innovative design with functional urban living solutions. Additionally, the company operates a vibrant co-working space located on Calle Galileo in Madrid, fostering a collaborative environment for entrepreneurs and professionals.


Co-Working Space Management: Oversaw daily operations of the co-working hub, ensuring a productive and inspiring environment for members. Managed membership plans, client relationships, and event organization to enhance community engagement.

Real Estate Conversion Projects: Played an integral role in identifying commercial properties with high potential for residential conversion. Collaborated with architects, designers, and city officials to ensure compliance with regulations while delivering aesthetically appealing and marketable living spaces.

Portfolio Growth: Contributed to the expansion of the company's property portfolio by sourcing and evaluating potential acquisitions, assessing their viability for conversion, and negotiating favorable purchase terms.

Client Engagement & Sales: Worked closely with clients to understand their needs and match them with suitable residential properties. Guided prospective buyers through the sales process, emphasizing the unique value of converted spaces in urban settings.

Marketing & Promotions: Developed and executed marketing campaigns to promote both the co-working space and the residential properties, leveraging social media, online platforms, and local events to attract clientele.

Team Collaboration: Coordinated with cross-functional teams, including construction, design, and finance, to ensure projects were delivered on time and within budget. Fostered a culture of innovation and collaboration to achieve business objectives.

Artistic Director

TATEL Ibiza
01.2018 - 01.2020

Conceptualization & Branding: Designed and implemented creative concepts that captured the essence of TATEL’s unique fusion of Spanish haute cuisine and live entertainment, enhancing its appeal as a premier dining destination.

Entertainment Curation: Coordinated and managed live performances, including music, DJ sets, and artistic acts, creating a dynamic and engaging atmosphere that elevated the guest experience.

Interior Aesthetic & Design: Collaborated with interior designers and decorators to maintain and enhance the Art Deco-inspired aesthetics of the venue, ensuring consistency with the brand’s sophisticated image.

Guest Experience Enhancement: Strategically integrated artistic and sensory elements into the dining experience, such as thematic lighting, music synchronization, and live art performances, to create a multi-dimensional experience.

Team Collaboration: Worked closely with chefs, event coordinators, and marketing teams to align culinary offerings with the entertainment and aesthetic themes, resulting in a seamless integration of all aspects of the guest experience.

Event Planning & Execution: Organized and executed high-profile events, including exclusive dinners and themed nights, attracting VIP clientele and enhancing TATEL’s reputation in Ibiza’s competitive hospitality scene.

Brand Expansion Support: Contributed to brand consistency and expansion by developing artistic guidelines and strategies that were replicable across other TATEL locations worldwide.

Cultural Representation: Highlighted Spanish culture through artistic and sensory mediums, reinforcing TATEL’s mission of showcasing Spanish heritage in a global context.

Director

INTEGRA Servicios Auxiliares Y Porteros Express
08.2005 - 05.2018

Company Overview: Building Maintenance Management Company
A leading company specializing in the comprehensive management of maintenance services for commercial buildings, residential properties, and parking facilities. The company employs a dedicated team of over 200 permanent staff members, achieving an impressive annual revenue of €3.5 million. Certified with ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and the prestigious Madrid Excelente distinction, the organization also holds the highest national certification for public tenders in cleaning and concierge services. Recognized for its excellence, the company was nominated for Company of the Year by the Community of Madrid.

Strategic Leadership: Contributed to the company’s growth and operational excellence by providing strategic oversight and supporting the executive team in decision-making and goal setting.

Operational Oversight: Played a pivotal role in optimizing operations, ensuring that maintenance services were delivered efficiently and in compliance with ISO standards and other regulations.

Team Management: Collaborated with department heads to oversee a workforce of over 200 permanent employees, fostering a culture of excellence and teamwork.

Client Relationship Management: Engaged directly with clients, maintaining strong relationships and ensuring that the company consistently delivered services that exceeded expectations.

Quality and Compliance: Worked alongside the leadership team to secure and maintain ISO certifications (9001 and 14001), as well as the prestigious Madrid Excelente designation. Ensured ongoing compliance with industry standards through continuous monitoring and audits.

Public Sector Contracts: Contributed to the preparation and successful submission of bids for public tenders, securing lucrative contracts and enhancing the company’s reputation in the industry.

Startup Founder

Cervezas Madriz Hop Republic
09.2015 - 05.2018

A dynamic craft beer company specializing in premium German-style beer production, recognized for its exceptional quality and unique brewing techniques. With a strong presence across the country, the company caters to a national client portfolio and operates in leading retail and hospitality sectors, including Carrefour, El Corte Inglés, and HORECA. Beyond production, the company is a vibrant community hub, hosting beer festivals and tastings, while also managing a flagship venue in Madrid.


Expanded Work Experience Description:

National Client Portfolio Management: Managed a diverse portfolio of clients at the national level, including prominent retail giants such as Carrefour and El Corte Inglés, as well as a wide network in the HORECA (Hotels, Restaurants, and Cafés) sector. Built strong client relationships and consistently delivered outstanding service to maintain a competitive edge.

Event Organization – BEERGOTEFEST: Successfully planned and executed the BEERGOTEFEST, a popular beer festival that attracted large audiences and boosted brand visibility. Coordinated logistics, vendor partnerships, and marketing campaigns to ensure the event's success.

Flagship Venue Operations: Oversaw the management and operations of the company's flagship venue located in Cardenal Cisneros, employing and supervising a team of 4 staff members. Ensured seamless day-to-day operations, created a welcoming environment for customers, and maintained high standards of service.

Warehouse Management: Handled warehouse operations, including stock control, inventory management, and supply chain coordination. Ensured timely deliveries and maintained optimal inventory levels to meet production and sales demands.

Inventory and Quality Control: Conducted regular inventory audits to maintain accurate records and minimize losses. Monitored product quality to ensure compliance with company standards and customer expectations.

Beer Tastings and Education: Organized and led beer tasting sessions, providing customers and partners with insights into the brewing process, flavor profiles, and food pairings. Enhanced brand loyalty by fostering an appreciation for the company’s craft beer offerings.

EDI Invoicing and Financial Management: Utilized EDI (Electronic Data Interchange) systems to manage invoicing processes efficiently. Ensured accurate billing and facilitated seamless transactions with key clients and suppliers.

Marketing and Branding: Played a key role in promoting the brand through targeted marketing efforts, event sponsorships, and collaborations with key partners in the industry.

Marketing Department Internship

Biotronik Gmbh
02.2004 - 07.2004

During my internship at Biotronik GmbH, a global leader in medical technology specializing in cardiovascular and endovascular solutions, I gained hands-on experience in marketing strategy within the healthcare industry. I supported the team in creating and managing campaigns, conducting market research, and developing promotional materials tailored to both healthcare professionals and patients.

Key Contributions:

Assisted in the coordination of marketing initiatives for innovative medical devices.

Conducted competitive analysis to support product positioning strategies.

Collaborated with cross-functional teams to align marketing materials with regulatory guidelines.

Systems Department Internship

Iberdrola
03.2003 - 07.2003

During my internship at Iberdrola, a global leader in renewable energy, I worked on supporting IT systems that drive the company’s operations.

Key Contributions:

  • Assisted with system upgrades and improvements.
  • Helped troubleshoot and resolve technical issues.
  • Supported data analysis to enhance system performance.

Education

Bachelor of Arts - International Business Administration (EBP)

University of Portsmouth (UK)
Portsmouth
06.2005

High School - Junior High Education

San Agustín School And Iowa City High School (USA)
Madrid
06.2001

Skills

    Strategic decision-making and leadership

    Team building and mentoring

    Marketing campaign development and execution

    Brand building and identity curation

    Event planning and promotion

    Reputation management and client engagement

    Sales strategy and portfolio management

    High-value property and service sales

    Negotiating contracts and partnerships

    Client relationship management and retention

    Real estate transformation and management

Certification

  • Carnet 'PER'
  • Carnet PADI

Volunteer Experience

Fundación Catalina Hoffmann, Madrid, España

Additionalexperienceandcourses

  • HARVARD BUSINESS SCHOOL ONLINE, Diploma de 'Entrepreneur Essentials' y Diploma de 'Mastery Negotiation', Madrid, España, 04/01/21, 03/31/22
  • Escuela DISCOVERY, Curso Avanzado de Adobe Cloud (Photoshop, Illustrator, InDesign), Madrid, España, 02/01/21, 02/28/21

Produce Music, Art, Diving, Spend time with my dog

I’m passionate about producing music and creating art, both of which allow me to express my creativity and explore new ideas. When I’m not immersed in creative projects, I love diving into the underwater world, discovering the beauty of marine life. And, of course, spending time with my dog is one of my greatest joys—nothing beats the companionship and fun they bring to my life!

Languages

Spanish
Native language
English
Advanced
C1
German
Intermediate
B1

Timeline

Guest Experience Manager and Artistic Director

ITZ'ANA RESORT AND RESIDENCES
05.2024 - Current

Regional Sales Consultant - Northwest Territory

APROPERTIES REAL ESTATE
01.2022 - 03.2024

Administrative Operations Manager

Galileo Office Spaces / Recoinvierta
01.2020 - 12.2021

Artistic Director

TATEL Ibiza
01.2018 - 01.2020

Startup Founder

Cervezas Madriz Hop Republic
09.2015 - 05.2018

Director

INTEGRA Servicios Auxiliares Y Porteros Express
08.2005 - 05.2018

Marketing Department Internship

Biotronik Gmbh
02.2004 - 07.2004

Systems Department Internship

Iberdrola
03.2003 - 07.2003
  • Carnet 'PER'
  • Carnet PADI

Bachelor of Arts - International Business Administration (EBP)

University of Portsmouth (UK)

High School - Junior High Education

San Agustín School And Iowa City High School (USA)
JAIME O'CONNOR MORO