JAKAI WRIGHT
Columbia
Summary
Professional with a background in customer-facing roles, recognized for excellent communication skills and service orientation. Proven ability to resolve inquiries and enhance customer satisfaction through teamwork and attention to detail.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Verizon Cellular Sales
Columbia
03.2025 - Current
- Assisted customers with product selection and service inquiries.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers about wireless plans and promotions effectively.
- Collaborated with team members to meet daily sales targets.
- Resolved customer complaints promptly to ensure satisfaction.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Maintenance Technician
Michelin
Columbia
09.2023 - 01.2025
- Utilized hand tools, power tools and precision measuring instruments during repair work.
- Maintained safe working environment utilizing personal protective equipment.
- Replaced or repaired worn-out parts and components.
- Complied with OSHA regulations, maintaining safe and clean working environment.
- Assisted supervisor with preventive maintenance and special projects.
- Prioritized work orders for service maintenance requests.
- Documented maintenance activities and results in accordance with company standards.
- Repaired or replaced defective components in a timely manner to minimize downtime.
- Executed troubleshooting and repaired malfunctions in mechanical and electrical systems.
- Organized work areas and equipment aligned with sanitation and cleanliness standards.
Greeter
Chick-fil-A Two Notch
Columbia
04.2021 - 05.2022
- Welcomed customers with friendly greetings to create a positive dining atmosphere.
- Assisted in resolving customer inquiries and concerns to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely order delivery during peak hours.
- Monitored guest feedback to identify areas for improving the overall experience.
- Provided menu information and recommendations to guests for better dining choices.
- Answered front desk phones.
Education
Associate in Applied Science (A.A.S.) - Mechatronics
Midlands Technical College
Columbia 08.2023 - 11.2025
Skills
- Safety awareness
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Willing to learn
- Product knowledge
- Sales transaction processing
- Service oriented
- Positive and professional
- Financial records analysis
- Written and oral communication skills
- Excellent communication skills
- Promotional support
- Excellent people skills
- Policy and procedure adherence
Certification
Forklift Certified
References
References available upon request
Languages
Spanish, Beginner
Timeline
Sales Associate
Verizon Cellular Sales
03.2025 - Current
Maintenance Technician
Michelin
09.2023 - 01.2025
Associate in Applied Science (A.A.S.) - Mechatronics
Midlands Technical College
08.2023 - 11.2025
Greeter
Chick-fil-A Two Notch
04.2021 - 05.2022