Jakayla Wright
Florence
Summary
Efficient customer service profession with 3+ years of experience in working in home and hospitality service. Adept at handling high call volumes on a daily basis while consistently resolving client issues efficiently and with ease. Seeking to apply for customer service and problem-solving expertise to benefit your company as a work from home associate.
Overview
4
4
years of professional experience
Work History
Shipping and Receiving Clerk
Navis Pack and Ship
Conway
06.2024 - 04.2025
- Processed incoming shipments and verified contents against packing lists.
- Prepared outgoing packages for shipment, ensuring proper labeling and documentation.
- Collaborated with team members to streamline shipping and receiving operations.
- Inspected goods for damage and reported discrepancies to management promptly.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Sales Associate
Hotspot
05.2023 - 03.2024
- Greet customer and provide exceptional customer service
- Assist customers with product selection, sizing and styling
- Provide accurate information about products, prices and services.
- Attend weekly meeting to review performance goals and objectives
- Maintain cleanliness of store environment including floors, windows, displays
- Processed transactions accurately using point-of-sale systems.
- Educated customers on product features and benefits confidently.
- Handled customer complaints with professionalism and empathy.
Deli Associate
Walmart
Conway
11.2022 - 10.2023
- Greet customers and provide excellent customer service, and answer questions regarding deli products
- Maintain cleanliness of deli area including tables and counters
- Closely adhere to food safety and sanitation procedures established by company and regulatory agencies.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
Customer Service Agent
Sykes Enterprises
04.2021 - 11.2022
- Provide a variety of general office duties such as communicating and assisting other agents with their call types
- Communicate clearly and effective to assist client
- Participate and be a versatile team player adapting to different situations
Education
General Studies -
Wilson High School
Florence, South CarolinaSkills
- Order Processing
- Inventory Control
- Retail Store Operations
- Excellent Communication Skills
- Strong in Multi-tasking
- Superb Customer Service
- Outgoing Personality
- Shipment processing
- Inventory management
- Labeling procedures
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Customer service
References
Shayneka Leverett, English Teacher, Shanghai, China, 201299, (+86) 1301759896, shaynekaleverettef@outlook.com
Timeline
Shipping and Receiving Clerk
Navis Pack and Ship
06.2024 - 04.2025
Sales Associate
Hotspot
05.2023 - 03.2024
Deli Associate
Walmart
11.2022 - 10.2023
Customer Service Agent
Sykes Enterprises
04.2021 - 11.2022
General Studies -
Wilson High School