JAKE CROLAND
Charleston,SC
Summary
I am a motivated and accomplished Business Administration graduate from the College of Charleston. I developed a strong foundation in business principles and a passion for driving organizational success. With a solid understanding of various functional areas, including finance, marketing, and operations, I am ready to contribute my skills and knowledge to the dynamic world of business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Heavys Barburger
04.2024 - Current
- Developed strong communication and customer service skills while working as a Food and Beverage Server in a fast-paced environment.
- Performed cashiering functions by closing checks and preparing end-of-shift paperwork.
- Trained new employees on menu items, proper handling of food, sanitation protocols, and cashiering techniques.
- Utilized problem solving techniques to quickly resolve escalated issues from customers.
- Demonstrated ability to develop and implement customer service policies and procedures.
Food and Beverage Server
Magnolias At 26th
06.2020 - 08.2021
- Communicated dining orders to kitchen staff quickly and clearly, calling attention to any special requests or dietary restrictions
- Answered customers' questions, suggested items, and kept track of their orders
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Folded napkins and prepared silverware sets to ensure an adequate supply for the host station
Grocery Clerk
Publix Super Market at Village Shops at Grande Dunes
05.2016 - 08.2019
- Assisted customers in loading groceries into their vehicles
- Double-checked prices and retrieved merchandise for customers
- Gathered carts from the parking lot and assigned them to designated returns
Mission Trip Volunteer
Christian Academy of Myrtle Beach
05.2019 - 05.2019
- Constructed homes and facilities for the less fortunate in third-world countries
- Working with team members to find workable solutions improved operations
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
- Developed team communications and information for team meetings
Summer Camp Volunteer
Claire Chapin Epps Family YMCA
07.2018 - 08.2018
- Organized and maintained athletic and games equipment and facilities
- Planned and implemented camp activities that encouraged physical, social, and emotional development
- Instructed participants on the goals, procedures, and safety considerations for each activity in order to ensure that all campers had a positive experience
- Gave clear instructions to activity and program participants in order to ensure their enjoyment and safety
Education
Bachelor of Science - Business Administration
College of Charleston
Charleston, SC05.2023
Skills
- Strong organizational and teamwork skills
- Dedicated to putting in long hours to make a positive difference
- Open and clear communicator
- Creative problem-solver
- Quickly acquiring new skills, self-teaching, and self-learning
- Exceptional organization, critical thinking, and time management skills
- Driven individual with a strong work ethic
- Ability to work independently
Certification
- Microsoft Excel (Microsoft 365 apps and office 2019)
- South Carolina Producer Life, Accident and Health Insurance
- Series 7 Certification- General Securities Representative
- SIE- Securities Industry Essentials
- Series 63
- Series 65
Timeline
Food and Beverage Server
Heavys Barburger
04.2024 - Current
Food and Beverage Server
Magnolias At 26th
06.2020 - 08.2021
Mission Trip Volunteer
Christian Academy of Myrtle Beach
05.2019 - 05.2019
Summer Camp Volunteer
Claire Chapin Epps Family YMCA
07.2018 - 08.2018
Grocery Clerk
Publix Super Market at Village Shops at Grande Dunes
05.2016 - 08.2019
- Microsoft Excel (Microsoft 365 apps and office 2019)
- South Carolina Producer Life, Accident and Health Insurance
- Series 7 Certification- General Securities Representative
- SIE- Securities Industry Essentials
- Series 63
- Series 65
Bachelor of Science - Business Administration
College of Charleston
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